Guest Relations Agent

Found in: beBee S AE - 4 weeks ago

Al Maryah Island Abu Dhabi, United Arab Emirates Four Seasons Hotels Full time
About Four Seasons Hotel Abu Dhabi at Al Maryah Island

In a vibrant urban community right on the water, Four Seasons Hotel Abu Dhabi at Al Maryah Island welcomes guests with bright, open spaces, embracing expansive views of the city skyline and the sparkling waves of the Arabian Gulf. On dynamic, upscale Al Maryah Island \xe2\x80\x93 Abu Dhabi\xe2\x80\x99s business and lifestyle destination \xe2\x80\x93 Four Seasons is located within a 34-storey glass tower, both high-tech and environmentally advanced. Sophisticated new concepts throughout the Hotel define Four Seasons as Abu Dhabi\xe2\x80\x99s most exciting waterfront location. Blending urban chic and understated luxury, we offer 200 light-filled accommodations, including 38 suites \xe2\x80\x93 all with water views. With six creative restaurants and lounges, this is Al Maryah Island\xe2\x80\x99s premier location for stylish entertaining. All venues open to outdoor waterfront terraces and most include private dining rooms. Relaxation awaits in the radiant Dahlia Spa \xe2\x80\x93 with separate fitness and treatment facilities for men and women. Our expansive swimming pool offers a cool social scene with skyline views. With two bright, airy ballrooms that open onto the water, Four Seasons is Abu Dhabi\xe2\x80\x99s most desirable address for meetings, social events and weddings. Every moment is elevated by thoughtful Four Seasons service, anticipating each guest\xe2\x80\x99s unique personal needs \xe2\x80\x93 whether the goal is relaxing on vacation or staying efficient for business.

Main Duties/Responsibilities: Respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons\xe2\x80\x99 policies. Supervises day-to-day performance of team by reporting to Guest Relations Manager. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices. Assures that Guest Relations & Concierge Staff knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) Assures that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current. Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner. Complies with Four Seasons\xe2\x80\x99 Work Rules and Standards of Conduct as set forth in EmPact. Works harmoniously and professionally with co-workers. Works closely with Front Desk, Reservations, Door Staff, Bell Staff and Valet Parking to assure smooth handling of guest arrivals and departures. Works closely with the Food & Beverage team to coordinate any reservations/requests for hotel managed restaurants, bars and lounges as well as event space. Stores and retrieves guest packages. Utilizes a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing. Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Bellstand, Business Center, Lobby coverage & Reception Provides basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service. Works closely with Bell Staff & Reception to ensure smooth guest arrival & departure experience. The ability to know what activities are available in the city, ie. theater, the arts, special exhibits, concerts, shows, sports, leisure activities, sightseeing tours, etc. and to establish close contacts with people in these areas to provide information, ticketing, reservations, etc. for guests. The ability to perform all reasonable services a guest may require, anticipate guest requests and requirements in order to satisfy them efficiently and promptly. The ability to ensure the proper handling of guest messages, mail, faxes, telexes, packages, flowers, etc. The ability to work closely with the Valet Parking & Limo vendors to ensure the smooth handling of guest and patron vehicles. Handling of groups, VIPs, return guests, etc. Establishes rapport with frequent visitors; keeps hotel operating departments well-informed about guests\' preferences. The ability to resolve guest complaints, keeping Front Office Manager or senior management well informed as to the problems and actions taken. The ability to maintain the guest relations & concierge desk and storage areas in an orderly manner. The ability to respond properly in any hotel emergency or safety situation. The ability to perform other tasks or projects as assigned by hotel management and staff. The ability to use hotel computer system and phone system. Manages the Elite Guest Program to ensure maximum recognition for our most frequent guests. Enhances the VIP Arrival & Departure Experiences and maximizes curbside/in-room check-in program. Coordinates Amenities program with the assistance of DoF&B and DoR. Facilitates special unscripted touches for guests Implements guardian angel program/guest experience program Has presence in lobby & outlets to connect with guests in meaningful ways Standard Duties: To provide a friendly and professional service that always exceeds guests\xe2\x80\x99 expectations. To ensure you read the hotel\'s employee handbook and have an understanding of and adhere to the hotel\'s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety. To undertake other duties and responsibilities which, while outside the normal routine, are within the overall scope of the position. To report for duty punctually wearing professional attire. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department personal appearance standards. To comply with local legislation as required. To maintain good working relationships with your colleagues and all other departments through working by The Golden Rule. To respond to any changes in the division as dictated by the needs of the industry, company or hotel. To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs. Conduct and attend training sessions as outlined. Perform other tasks or projects as assigned by the Director of Rooms.

Four Seasons Hotels

  • Guest Relations Agent

    1 week ago

    Abu Dhabi, United Arab Emirates Four Seasons Hotels and Resorts Full time

    Respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.Supervises day-to-day performance of team by reporting to Guest Relations Manager.Handles all guest interactions...

  • Guest Relations Agent

    1 week ago

    Ras Al Khaimah, United Arab Emirates IHG Hotels & Resorts Full time

    Serving as the main point of contact for VIP Guests and ensuring hotel departments are fully briefed on their requirementsSeeking verbal feedback from customers on a regular basis and responding to all guest queries in a timely and efficient mannerKeeping close contact with guests for feedback, complaints and compliments – and following it upManaging,...

  • Guest Relations Agent

    2 weeks ago

    Abu Dhabi, United Arab Emirates Hilton Full time

    A Guest Relations Agent directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. **What will I be doing?** As Guest Relations Agent, you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure...

  • Guest Relations Agent

    Found in: Talent AE C2 - 1 week ago

    Abu Dhabi, United Arab Emirates Four Seasons Hotels and Resorts Full time

    About Four Seasons Hotel Abu Dhabi at Al Maryah Island In a vibrant urban community right on the water, Four Seasons Hotel Abu Dhabi at Al Maryah Island welcomes guests with bright, open spaces, embracing expansive views of the city skyline and the sparkling waves of the Arabian Gulf. On dynamic, upscale Al Maryah Island – Abu Dhabi’s business and...

  • Guest Relations Agent

    1 week ago

    Ras Al Khaimah, United Arab Emirates IHG - INTERCONTINENTAL HOTELS GROUP Full time

    Serving as the main point of contact for VIP Guests and ensuring hotel departments are fully briefed on their requirementsSeeking verbal feedback from customers on a regular basis and responding to all guest queries in a timely and efficient mannerKeeping close contact with guests for feedback, complaints and compliments – and following it upManaging,...

  • Guest Relations Agent

    Found in: Talent AE A C2 - 1 week ago

    Abu Dhabi, United Arab Emirates Four Seasons Hotels and Resorts Full time

    Respond to a wide variety of guestrequests by accurately assessing the guest needs and requests andthen adding personal recommendations and touches to achieve maximumcustomer satisfaction while complying with all FourSeasons’ policies.Supervisesday-to-day performance of team by reporting to Guest RelationsManager.Handles all guest interactions withthe...

  • Guest Service Agent

    Found in: Talent AE C2 - 1 week ago

    Ras Al-Khaimah, United Arab Emirates Hilton Full time

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doingAs Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in...

  • Guest Relations Agent

    Found in: Talent AE A C2 - 1 week ago

    Abu Dhabi, United Arab Emirates accor hotels abu dhabi Full time

    Responsibilities:Greetingguests upon arrival and making them feelwelcomed.Administering check-ins andcheck-outs.Providing front desk services toguests.Assigning rooms and taking care ofadministrative duties.Delivering mail andmessages.Processing guestpayments.Coordinating with bell service andstaff management.Being a source of informationto guests on various...

  • Guest Relations Agent

    Found in: beBee S AE - 4 weeks ago

    Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

    Job Number 22165607 Job Category Rooms & Guest Services Operations Location The St. Regis Abu Dhabi, Nation Tower, Corniche, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management Welcome to our family As a world-class leader in the travel...

  • Guest Service Agent

    1 week ago

    Ras Al Khaimah, United Arab Emirates Anantara Hotels, Resorts and Spas Full time

    The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest-s account upon completion of their stay. You will handle all guest enquires, requests and...

  • Guest Service Agent

    2 weeks ago

    Umm al-Quwain City, United Arab Emirates Palma Beach Resort Full time

    The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest-s account upon completion of their stay. You will handle all guest enquires, requests and...

  • Guest Relations Agent

    Found in: beBee S AE - 4 weeks ago

    Abu Dhabi, United Arab Emirates ACCOR Full time

    Description Rixos Marina Abu DhabiCompany Description Rixos Marina Abu Dhabi is a luxurious hospitality establishment that seamlessly combines modern elegance with world-class amenities. Nestled in the heart of Abu Dhabi, our resort offers an unparalleled experience for both leisure and business travelers. With a prime waterfront location, Rixos Marina Abu...

  • Guest Service Agent

    4 days ago

    Umm al-Quwain City, United Arab Emirates Palma Beach Resort Full time

    Job Description: As a Guest Service Agent, your primary responsibility is to deliver exceptional customer service in a courteous manner. You will play a crucial role in ensuring the satisfaction of our guests throughout their stay. Key responsibilities include: - Taking reservations and managing the booking process - Warmly greeting and registering guests...

  • Guest Service Agent

    Found in: beBee S AE - 6 days ago

    Ras Al Khaimah, United Arab Emirates Hilton Garden Inn Ras Al Khaimah Full time

    DescriptionA Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...

  • Guest Service Agent

    2 days ago

    Ras al-Khaimah, United Arab Emirates Hilton Full time

    Guest Service Agent (Preferred Chinese Speaking) A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to...

  • Guest Relation Executive

    4 days ago

    Al Barsha, United Arab Emirates K Four Technical Services LLC Full time

    RESPONSIBILITIES (includes but not limited to): GUEST RELATIONS - Direct communications with guests before arrival to coordinate a smooth check-in. - Welcome guests during check-in and giving a fond farewell to guest while checkout. - Ensure that all check-ins and checkouts are handled smoothly without unnecessary delay or discomfort to any guest. - Handling...

  • Guest Relations Supervisor

    2 days ago

    Abu Dhabi, United Arab Emirates Hilton Full time

    As Guest Relations Supervisor, to offer our guests a friendly and efficient service at all times, taking account of the established service standard and Management guidelines. Supervise and train all Guest Relations Executive in offering an optimal service to all guests, taking account of the established standards. Supports the reception when appropriate. A...

  • Guest Relations/equestrian

    5 days ago

    Abu Dhabi, United Arab Emirates Al Forsan International Sports Resort Full time

    Position**:Guest Relations/Equestrian** Job Location**:Abu Dhabi** **Job Summary** As a Guest Relations Representative you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience. In this role, you should be an excellent communicator who can stay positive when facing...

  • Guest Relation Manager

    4 days ago

    Ras al-Khaimah, United Arab Emirates Hrm finder Full time

    **Responsibilities**: - Manage the guest relations team and ensure that all guests are greeted warmly and their needs are met promptly and efficiently. - Develop and implement guest relations policies and procedures to ensure that guests have an exceptional experience during their stay. - Respond to guest complaints and resolve issues in a timely and...

  • Guest Service Agent

    Found in: Talent AE C2 - 1 week ago

    Ras Al-Khaimah, United Arab Emirates ACCOR Full time

    Job Description We are looking for a  Guest Service Agent (Hotel Front Reception)  to join our Front Office team. Reporting to the Front Office Manager, you will Infuse our values; Guest Passion, Sustainable Performance, Trust, Spirit of Conquest, Innovation and Respect into everything you do. You will have a passion for the Hospitality Industry...