Senior Technical Support Engineer

2 weeks ago


Dubai, United Arab Emirates myGwork Full time

Your responsibilities

  • Responsible for day-to-day execution of cloud service operation delivery, escalation, and relationship management.
  • Support more complex technical support cases and prepare all documents and customer reports to be acknowledged by the customer representative.
  • Identify technical problems and analyze them through communication with customers and remote connections to assets (when applicable) for a large range of services and products in which they are certified to perform.
  • Is responsible to ensure service availability and service performance for cloud-based applications according to SLA.
  • Contribute to define support levels, set directions in the areas of service introduction and end user support.
  • Collaborate, define, optimize, and review Incident Management, Problem Management, Service Requests, and all processes related to domain service delivery and operation
  • Has a clear understanding of sense of urgency and care in the direct area of responsibility and know how to communicate this to customers.
  • Coach technical support engineers.

Your background

  • Bachelorâs degree in an Engineering discipline, preferably Electrical or Software Engineering
  • 10 years of experience in a similar position, preferably in a global, large organization with matrix structure
  • At least five years of experience in product support with digital applications, preferably in Service area
  • Experience in coordinating and supervising internal and external teams with strong stakeholder management skills
  • Experience in establishing and maintaining cloud operations & maintenance including continuous improvement
  • Knowledge and practical experience with tools like ServiceNow and Azure DevOps will be preferred
  • Fluent English

  • Senior Refinery

    4 weeks ago


    dubai, United Arab Emirates The Chemical Engineer Full time

    £65 to £110 K Tax Free + Benefits + Accommodation AllowanceDubai / Abu DhabiDownstream Insurance RiskOur client is a global insurance player enjoying a truly worldwide presence and significant market share within the high hazard sectors. The business provides significant support to the onshore energy, power, utility, andchemical sector in EMEA from its...

  • Senior Refinery

    2 weeks ago


    dubai, United Arab Emirates The Chemical Engineer Full time

    £65 to £110 K Tax Free + Benefits + Accommodation AllowanceDubai / Abu DhabiDownstream Insurance RiskOur client is a global insurance player enjoying a truly worldwide presence and significant market share within the high hazard sectors. The business provides significant support to the onshore energy, power, utility, andchemical sector in EMEA from its...


  • dubai, United Arab Emirates Intertec Systems Full time

    RESPONSIBILITIES (INCLUDES TASKS AND AUTHORITIES):Candidate should have minimum 10 + years of experience in Design and implementation of CiscoUCS blade systems and HPE Servers and Storage.· In-depth understanding of Datacenter and Virtualization technologies and experience Planning,Design, and supporting ESXi version upgrades and migrations from legacy...


  • dubai, United Arab Emirates Sisco Jobs Full time

    Job Title: Technical Support EngineerLocation: United Arab EmiratesJob Type: Full-TimeIndustry: Information Technology, TelecommunicationsJob Description: We are seeking a dedicated and knowledgeable Technical Support Engineer to join our IT team. The ideal candidate will have a solid technical background in computer hardware, software, and networking...


  • dubai, United Arab Emirates Oracle Full time

    Job Description:Looking for an enthusiastic, both customer-oriented and tech-savvy individual, who will assist the team in achieving its goal of delivering a superior customer experience.Oracle Primavera is a leading Project Portfolio Management (PPM) solution for project-intensive industries. It offers best-in-class capabilities focused on mission-critical...


  • dubai, United Arab Emirates Carrier Full time

    About the roleAs a Technical Support Engineer at Onity, you would work closely with the Sales Team and Partners within MEA & SA, providing techno-commercial advice and guidance on Onity solutions. You will report to the Regional Sales Director MEA & SA.ResponsibilitiesDrive the “Voice of the Customer” into all aspects of the business.Join the Regional...


  • dubai, United Arab Emirates Senior Business Full time

    Senior Business Analysts Manager Jobs In DubaiJob Responsibilities:Utilizes analysis skills and consults with NEOM The Line Middle and Senior Management, and Project Managers to translate business requirements and processes into solutions by developing requirement specifications, use cases, and scope.Presents recommended solutions, scope, budget, and...


  • dubai, United Arab Emirates Senior Business Full time

    Senior Business Analysts Manager Jobs In DubaiJob Responsibilities:Utilizes analysis skills and consults with NEOM The Line Middle and Senior Management, and Project Managers to translate business requirements and processes into solutions by developing requirement specifications, use cases, and scope.Presents recommended solutions, scope, budget, and...


  • Dubai, Dubai, United Arab Emirates Charterhouse UAE Full time

    ​Charterhouse is working with a leading organization based in Dubai, who is actively seeking a highly skilled Senior Technical Engineer specializing in CRM and Customer Engagement solutions. Renowned for its commitment to innovation and excellence in aviation services, the company offers an exciting opportunity to work in a dynamic and multicultural...


  • Dubai, Dubai, United Arab Emirates Charterhouse UAE Full time

    ​Charterhouse is working with a leading organization based in Dubai, who is actively seeking a highly skilled Senior Technical Engineer specializing in CRM and Customer Engagement solutions. Renowned for its commitment to innovation and excellence in aviation services, the company offers an exciting opportunity to work in a dynamic and multicultural...


  • dubai, United Arab Emirates MyGwork Full time

    Responsible for day-to-day execution of cloud service operation delivery, escalation, and relationship management.Support more complex technical support cases and prepare all documents and customer reports to be acknowledged by the customer representative.Identify technical problems and analyze them through communication with customers and remote connections...


  • dubai, United Arab Emirates MyGwork Full time

    Responsible for day-to-day execution of cloud service operation delivery, escalation, and relationship management.Support more complex technical support cases and prepare all documents and customer reports to be acknowledged by the customer representative.Identify technical problems and analyze them through communication with customers and remote connections...


  • dubai, United Arab Emirates Emirates Full time

    Emirates Careers | Senior Technical Engineer Jobs in Dubai1- Senior Technical EngineerJob: Full TimeLocation: Dubai, UAEDescription:To Design & Support IT-solutions for the EK Group. Working as part of a design & Support team, the Senior Technical Engineer will design, develop, support, and deliver robust and cost-effective solutions for both Business and IT...


  • dubai, United Arab Emirates Emirates Full time

    Emirates Careers | Senior Technical Engineer Jobs in Dubai1- Senior Technical EngineerJob: Full TimeLocation: Dubai, UAEDescription:To Design & Support IT-solutions for the EK Group. Working as part of a design & Support team, the Senior Technical Engineer will design, develop, support, and deliver robust and cost-effective solutions for both Business and IT...


  • Dubai, United Arab Emirates HILTI GROUP Full time

    Developing yourself in technical expertise and developing Hilti Store and Customer Service with basic technical competencies and processes.Driving cross functional collaboration with Marketing and Project Management Office to ensure high quality technical documents preparation.Preparation of Technical Submittals Technical letters, warranties,...


  • Dubai, United Arab Emirates myGwork Full time

    Your responsibilitiesResponsible for day-to-day executionof cloud service operation delivery, escalation, and relationshipmanagement.Support more complex technicalsupport cases and prepare all documents and customer reports to beacknowledged by the customerrepresentative.Identify technical problems andanalyze them through communication with customers and...


  • Dubai, United Arab Emirates myGwork Full time

    Your responsibilitiesResponsible for day-to-day executionof cloud service operation delivery, escalation, and relationshipmanagement.Support more complex technicalsupport cases and prepare all documents and customer reports to beacknowledged by the customerrepresentative.Identify technical problems andanalyze them through communication with customers and...


  • Dubai, United Arab Emirates Cloud Desk Technology Full time

    **Salesforce L1 Support Role** **Notice Period**: - Immediate Joiner (5 days) **Job Role** **Responsibilities** - Learn the salesforce products and continue to build technical skills to support global customers with their issues. This will involve debugging, troubleshooting, and taking ownership to see that the issue is fully resolved, including handling...


  • dubai, United Arab Emirates J&T Recruitment Ltd. Full time

    Salary: Up to 20K AED per month Responsibilties:1. Provide technical support for Arctechs customers (MEA region), ensuring a best-in-classcustomer experience and providing product and systems expertise to maximize customer valuewith the team.2. Work closely with Artechs Technical Support Team based in China for providing quick support to Client.3. Work...


  • dubai, United Arab Emirates J&T Recruitment Ltd. Full time

    Salary: Up to 20K AED per month Responsibilties:1. Provide technical support for Arctechs customers (MEA region), ensuring a best-in-classcustomer experience and providing product and systems expertise to maximize customer valuewith the team.2. Work closely with Artechs Technical Support Team based in China for providing quick support to Client.3. Work...