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Technical Support Engineer
1 month ago
Drive the “Voice of the Customer” into all aspects of the business.Join the Regional Sales Director and Saudi Arabia sales team in further extending the local footprint while achieving commercial targets in line with the Onity growth vision.Be the regional technical resource and single point of contact for the local Onity Partners channel and consultant network.Provide presales field consultancy, quotations, tender support, PoC support and tailored training to authorized Onity resellers, end users and consultants.Initiate and run live and digital events (webinars & presentations) for Partners, end users and consultants.Act as a crucial influencer and driver across the Onity MEA & SA community.Identify and support industry influencers and consultants to further develop and answer the demand for Onity solutions.Support the Regional Sales Director and Saudi Arabia sales team with executive targeting presentations and demos.Represent Onity at regional trade shows and industry events.Work with marketing/ engineering/ product management/ operations/ management teams as a regional technical sales liaison.
RequirementsBachelor’s degree in Industrial Engineering, Business Engineering or Computer Science and/ or equivalent field experience with electronic access control systems, Physical Security Solutions & industry, and/or information technology. Prepared to join an out-of-the-box thinking work environment.Commercial requirements:
Experience with Onity solutions or similar competitive solutions is an advantage.Service and support oriented with a supreme “client first” mindset.Good network within the Hospitality industry.Ready to become a Subject Matter Expert in a dedicated vertical industry.Experienced in tender reviews, spec-in and bid support.Addicted to creating added value for Onity end users.Strong communicator (English, Arabic is a plus).Prepared to support the Regional Sales Director and Saudi Arabia sales team in large-scale negotiations.Energetic, forward-thinking and creative individual with unyielding ethical standards.Open to remote and onsite activities with a share of 60% business travel under usual circumstances.Great links within the security industry with first experiences with public business.
Technical requirements:
Solid technical knowledge of Hospitality systems.Cloud and Virtualization skills will be a strong plus.Confident in explaining complex technical solutions to non-technical audiences.Excelling in troubleshooting methodologies.Proficiency in IT terminology, common market applications and architecture designs.Familiarity with field support actions (Trials, PoCs, demos).Mission-critical system design and engineering (failover, high availability, resilience, system hardening).Open to sharing professional expertise with internal and external stakeholders.
BenefitsWe are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.
International working environmentCompetitive salaryDrive forward your career through professional development opportunitiesAchieve your personal goals with our Employee Assistance Programme
Our commitment to youOur greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better.
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