Senior Technical Support Engineer

2 months ago


dubai, United Arab Emirates Intertec Systems Full time
RESPONSIBILITIES (INCLUDES TASKS AND AUTHORITIES):Candidate should have minimum 10 + years of experience in Design and implementation of CiscoUCS blade systems and HPE Servers and Storage.· In-depth understanding of Datacenter and Virtualization technologies and experience Planning,Design, and supporting ESXi version upgrades and migrations from legacy system to latest version· Proficient in working Experience on storage (SAN/NAS) and SAN switches, LUN Provision, and reporting (HPE MSA 3PAR, and Dell Storage)Should have a strong implementation experience on Veritas Enterprise vault archivingShould have a strong implementation experience on backup solutions like Commvault Metallic and Veeam and Veritas BackupExecGood knowledge and Understanding of Tape Backup and disk backup, Tape librariesResponsible for providing senior level (L3) of support for VMware and server, Storage and Backup Platform.Ability to create technical design documents and work with Project Managers and Technical managers in implementing project / BAU workDevelop project document, update internal documentation and configuration items.Keep the environment by updating the system on periodic basis.Proactive in resolving support request escalated from end customersAbility to work independently and be an example to fellow team members.Willing to work on flexible schedule depending on business needVmware HCI, Nutanix or Dell technical Architect certification is added advantageHaving cross operating system knowledge and experience in both Linux and Windows is added advantageTechnical SME for the technologies listed below in the Competency table. · Handle Medium & Large projects for self.Deliver Projects within the schedule and budgets.Critical customer incidents/breakdowns, troubleshooting them within the agreed service levels for self and team.Execute Health Check services and closure along with the team for AMC customers.
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