Technical Support Engineer

4 weeks ago


Dubai, United Arab Emirates HILTI GROUP Full time
  • Developing yourself in technical expertise and developing Hilti Store and Customer Service with basic technical competencies and processes.
  • Driving cross functional collaboration with Marketing and Project Management Office to ensure high quality technical documents preparation.
  • Preparation of Technical Submittals Technical letters, warranties, consultants’ comments, etc ; and continuous update of licenses and certificates in the standard submittals template
  • Updating new datasheets, third party tests, test reports and other relevant information necessary for the submittal.
  • Supporting Field based employees with Bill of Quantities and Anchor / Rebar designs.
  • Continuous update of the shared engineering folder (Project approvals, specifications, letters log, new ETA’s and Datasheets, etc.)
  • Renewal of Authorities Certification like ADCE, DEWA, ADCO approvals and vendors list whenever necessary.
  • Providing telephone technical support for customers requiring immediate attention.


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