![myGwork](https://media.trabajo.org/img/noimg.jpg)
Senior Technical Support Engineer
3 weeks ago
Your responsibilities
- Responsible for day-to-day executionof cloud service operation delivery, escalation, and relationshipmanagement.
- Support more complex technicalsupport cases and prepare all documents and customer reports to beacknowledged by the customerrepresentative.
- Identify technical problems andanalyze them through communication with customers and remoteconnections to assets (when applicable) for a large range ofservices and products in which they are certified toperform.
- Is responsible to ensure serviceavailability and service performance for cloud-based applicationsaccording to SLA.
- Contribute to define supportlevels, set directions in the areas of service introduction and enduser support.
- Collaborate, define, optimize,and review Incident Management, Problem Management, ServiceRequests, and all processes related to domain service delivery andoperation
- Has a clear understanding of sense ofurgency and care in the direct area of responsibility and know howto communicate this to customers.
- Coachtechnical support engineers.
Your background
- Bachelorâs degree in anEngineering discipline, preferably Electrical or SoftwareEngineering
- 10 years of experience in a similarposition, preferably in a global, large organization with matrixstructure
- At least five years of experience inproduct support with digital applications, preferably in Servicearea
- Experience in coordinating and supervisinginternal and external teams with strong stakeholder managementskills
- Experience in establishing andmaintaining cloud operations & maintenance includingcontinuous improvement
- Knowledge and practicalexperience with tools like ServiceNow and Azure DevOps will bepreferred
- FluentEnglish
-
Technical Support Engineer
6 days ago
Dubai, Dubai, United Arab Emirates Candor FZE Full timeJob details Here's how the job details align with yourprofile . Pay AED4,000 - AED6,000 a month Job type Full-time Permanent Location Dubai Full job descriptionRole DescriptionThis is a full-time on-site role for a Technical Support Engineer at Candor. As a Technical Support Engineer, you will be responsible for troubleshooting and providing technical...
-
Senior Refinery
1 month ago
dubai, United Arab Emirates The Chemical Engineer Full time£65 to £110 K Tax Free + Benefits + Accommodation AllowanceDubai / Abu DhabiDownstream Insurance RiskOur client is a global insurance player enjoying a truly worldwide presence and significant market share within the high hazard sectors. The business provides significant support to the onshore energy, power, utility, andchemical sector in EMEA from its...
-
Senior Refinery
3 weeks ago
dubai, United Arab Emirates The Chemical Engineer Full time£65 to £110 K Tax Free + Benefits + Accommodation AllowanceDubai / Abu DhabiDownstream Insurance RiskOur client is a global insurance player enjoying a truly worldwide presence and significant market share within the high hazard sectors. The business provides significant support to the onshore energy, power, utility, andchemical sector in EMEA from its...
-
Senior Technical Support Engineer
6 days ago
Dubai, Dubai, United Arab Emirates Asterix Communications Full timeDescription: The Senior Technical Support Engineer is responsible for providing high-quality technical support to the learners, staff, and faculty members. Also responsible for the administration of server application and providing technical training as needed.Main roles & responsibilities:Provide first-level technical support to learners, staff, and faculty...
-
Senior Refinery
6 days ago
Dubai, Dubai, United Arab Emirates The Chemical Engineer Full time£65 to £110 K Tax Free + Benefits + Accommodation AllowanceDubai / Abu DhabiDownstream Insurance RiskOur client is a global insurance player enjoying a truly worldwide presence and significant market share within the high hazard sectors. The business provides significant support to the onshore energy, power, utility, andchemical sector in EMEA from its...
-
Senior Technical Support Engineer
2 months ago
Dubai, United Arab Emirates myGwork Full timeYour responsibilities Responsible for day-to-day execution of cloud service operation delivery, escalation, and relationship management.Support more complex technical support cases and prepare all documents and customer reports to be acknowledged by the customer representative.Identify technical problems and analyze them through communication with customers...
-
Senior Technical Support Engineer
3 weeks ago
Dubai, United Arab Emirates myGwork Full timeYour responsibilities Responsible for day-to-day execution of cloud service operation delivery, escalation, and relationship management.Support more complex technical support cases and prepare all documents and customer reports to be acknowledged by the customer representative.Identify technical problems and analyze them through communication with customers...
-
Technical Support Specialist
6 days ago
Dubai, Dubai, United Arab Emirates Technical Concept GmbH Full timeTechnical Support Specialist At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to... At ABB, we are dedicated to addressing global challenges. Our core values: care,...
-
Senior Technical Support Engineer
2 months ago
dubai, United Arab Emirates Intertec Systems Full timeRESPONSIBILITIES (INCLUDES TASKS AND AUTHORITIES):Candidate should have minimum 10 + years of experience in Design and implementation of CiscoUCS blade systems and HPE Servers and Storage.· In-depth understanding of Datacenter and Virtualization technologies and experience Planning,Design, and supporting ESXi version upgrades and migrations from legacy...
-
Technical Support Engineer
3 weeks ago
dubai, United Arab Emirates Sisco Jobs Full timeJob Title: Technical Support EngineerLocation: United Arab EmiratesJob Type: Full-TimeIndustry: Information Technology, TelecommunicationsJob Description: We are seeking a dedicated and knowledgeable Technical Support Engineer to join our IT team. The ideal candidate will have a solid technical background in computer hardware, software, and networking...
-
Senior Technical Support Engineer
6 days ago
Dubai, Dubai, United Arab Emirates MyGwork Full timeResponsible for day-to-day execution of cloud service operation delivery, escalation, and relationship management.Support more complex technical support cases and prepare all documents and customer reports to be acknowledged by the customer representative.Identify technical problems and analyze them through communication with customers and remote connections...
-
Technical Support Engineer
6 days ago
Dubai, Dubai, United Arab Emirates Sisco Jobs Full timeJob Title: Technical Support EngineerLocation: United Arab EmiratesJob Type: Full-TimeIndustry: Information Technology, TelecommunicationsJob Description: We are seeking a dedicated and knowledgeable Technical Support Engineer to join our IT team. The ideal candidate will have a solid technical background in computer hardware, software, and networking...
-
Technical Support Engineer
6 days ago
Dubai, Dubai, United Arab Emirates Asterix Communications Full timeWhat's the Role?The purpose of this role is to provide technical support to our customers and field teams by offering value-added engineering services. You will support the field engineering teams by providing engineering calculations, preparing material take-offs, and generating bills of quantities.What does the role involve?Developing technical expertise...
-
Technical Support Engineer
5 days ago
Dubai, Dubai, United Arab Emirates Binance Full timeTechnical Support Engineer / SL3 Application Owner Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world's largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money. If you're looking for a fast-paced,...
-
Dubai, Dubai, United Arab Emirates Emirates Full timeEmirates Careers | Senior Technical Engineer Jobs in Dubai1- Senior Technical EngineerJob: Full TimeLocation: Dubai, UAEDescription:To Design & Support IT-solutions for the EK Group. Working as part of a design & Support team, the Senior Technical Engineer will design, develop, support, and deliver robust and cost-effective solutions for both Business and IT...
-
Technical Support Engineer
6 days ago
Dubai, Dubai, United Arab Emirates ASSA ABLOY Group Full timeTechnical Support Engineer | ASSA ABLOY Group DubaiASSA ABLOY is the global leader in access solutions with sales of SEK 121 billion and 52,000 employees. The Group has operations in over 70 countries and sales worldwide. ASSA ABLOY's innovations enable safe, secure and convenient access to physical and digital places. Every day, we help billions of people...
-
Senior Technical Engineer – IT CRM
3 weeks ago
Dubai, Dubai, United Arab Emirates Charterhouse UAE Full timeCharterhouse is working with a leading organization based in Dubai, who is actively seeking a highly skilled Senior Technical Engineer specializing in CRM and Customer Engagement solutions. Renowned for its commitment to innovation and excellence in aviation services, the company offers an exciting opportunity to work in a dynamic and multicultural...
-
Senior Technical Engineer – IT CRM
2 months ago
Dubai, Dubai, United Arab Emirates Charterhouse UAE Full timeCharterhouse is working with a leading organization based in Dubai, who is actively seeking a highly skilled Senior Technical Engineer specializing in CRM and Customer Engagement solutions. Renowned for its commitment to innovation and excellence in aviation services, the company offers an exciting opportunity to work in a dynamic and multicultural...
-
Senior Support
6 days ago
Dubai, Dubai, United Arab Emirates Canonical Full timeSenior Support & Software Engineer Saudi Arabia | Canonical DubaiWe deliver open source to the world faster, more securely and more cost effectively than any other company.Combine your Linux support and software engineering skills, passion for technology, and your general knowledge of the full stack, from hardware to application, networking, Linux and open...
-
Senior Technical Support Engineer
1 month ago
dubai, United Arab Emirates MyGwork Full timeResponsible for day-to-day execution of cloud service operation delivery, escalation, and relationship management.Support more complex technical support cases and prepare all documents and customer reports to be acknowledged by the customer representative.Identify technical problems and analyze them through communication with customers and remote connections...