Technical Support Engineer

2 weeks ago


Dubai, United Arab Emirates Cloud Desk Technology Full time

**Salesforce L1 Support Role**

**Notice Period**:

- Immediate Joiner (5 days)

**Job Role**

**Responsibilities**
- Learn the salesforce products and continue to build technical skills to support global customers with their issues. This will involve debugging, troubleshooting, and taking ownership to see that the issue is fully resolved, including handling customer concerns
- Achieve KPI goals consistently such as Productivity, CSAT, TTR
- Act as a trusted advisor to the customer on issues related to their Salesforce products and infrastructure resulting in high customer satisfaction
- Collaborate with different teams such as TAMs, Sales, Ops Admins, Dev etc. to provide a magnificent experience to the customer
- Identify and improve documentations and processes
- Review support cases for technical and troubleshooting accuracy
- Replicate issues (inhouse)and provide solutions
- Flexible for rotational shifts for a 24x7 Support (including National Holidays & Weekends).

**Requirements**:

- Technical Support experience handling global customers
- Strong troubleshooting skills in Windows, Linux, Database and IP Networking
- Ability to communicate technical concepts clearly and effectively
- Analysis, troubleshooting, and problem-solving expertise
- Effectively prioritize and call out customer issues
- Translate product and business requirements quickly and effectively into technical solutions whilst adhering to the agreed specification
- Do timely updates of tasks to match the severity levels
- Excellent written and verbal communication skills
- Effective communication and interpersonal skills to be able to establish rapport with people at all levels
- The ability to work in teams as well as independently
- Take a proactive approach to work without close supervision
- Should be patient, persistent and attentive to details with strong work ethic and Organizational Skills
- Positive attitude
- Willingness to work in shifts and over the weekend
- BS degree in Information Technology, Computer Science or equivalent
- Experience 3 to 5Years.
- Proven working experience in enterprise technical support, IT support or as a technical engineer
- Good/Strong experience in Salesforce.

**Job Types**: Full-time, Permanent

**Salary**: AED1,193.66 - AED8,838.53 per month

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Salesforce: 3 years (required)

**Speak with the employer**
+91 9884501990
Expected Start Date: 16/01/2023


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