Coordinator, Partnerships

4 days ago

Dubai, Dubai, United Arab Emirates Plusgrade Full time

Travel is not just about the destination; it's about every memory made along the way. We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences. Rooted in our core values of being ambitious, innovative, and collaborative, we are driven to continuously raise the bar, exceed expectations, and bring out the best in everyone, fostering a culture where we believe we are better together, working towards an extraordinary future in travel. Come help us transform everyday travel into extraordinary experiences.

ABOUT THE ROLE:

As the Coordinator for the Partnerships team, you will play a vital role in supporting the team, ensuring the seamless delivery of campaigns, fostering strong relationships with partners, and contributing to the growth of our partner ecosystem. This hybrid position is based in Dubai and requires regular collaboration with both local and international teams. Employees in this role alternate between remote work and spending 2-3 days per week in the office, as determined by leadership.

WHAT YOU WILL BE DOING:

Reporting to the Senior Partnerships Manager, you will:

  • Coordinate and execute marketing campaigns and product launches for partners, ensuring alignment with their objectives and corporate goals
  • Create and manage action tickets in Salesforce or other systems to initiate and track campaigns, performance, and revenue data
  • Stay current with local market trends, loyalty strategies, and emerging technologies to provide an exceptional partner experience and identify new sales opportunities
  • Collaborate across internal teams to represent the partner's voice, resolve issues, and guarantee efficient execution of campaigns
  • Document partner requirements, timelines, and deliverables with precision to facilitate clear communication across all stakeholders
  • Support project planning and management by monitoring progress against timelines, ensuring deliverables are met, and proactively anticipating partner needs
  • Conduct end-to-end testing of campaigns and ensure their accuracy before deployment
  • Assist in preparation for regular partner review meetings, including performance analysis, milestones tracking, and issue resolution
  • Provide analytical insights by synthesizing data to identify trends, opportunities, and areas for improvement in loyalty offerings
  • Offer proactive solutions to address partner pain points, enabling better planning and execution
YOU ARE SOMEONE WITH:
  • Bachelor's degree is required
  • Previous experience in a client-facing role or similar capacity
  • Strong understanding of loyalty programs, technology, or related industries
  • Exceptional organizational skills with the ability to manage multiple projects in a fast-paced environment
  • Analytical mindset with the ability to synthesize data and provide actionable insights
  • Strong collaboration and communication skills, including the ability to prepare and deliver impactful presentations
  • Experience with Salesforce or similar CRM tools is an asset
  • Proactive and forward-thinking approach to identifying opportunities and preventing issues
  • Proficiency in Google Workspace tools (Sheets, Slides) and project management software
  • Familiarity with the Middle Eastern loyalty market is a strong advantage
WHAT YOU'LL LOVE ABOUT US:
  • Comprehensive Health Plans
  • Flexible Paid Time Off
  • Travel Experience Credit
  • Annual Wellness Credit
  • Team Events and Monthly Lunches
  • Home Office/Commuter Credit
  • Work From Anywhere Program
  • Parental Leave Top Up
  • Adventure Pass
OUR PROCESS:

Plusgrade is an equal-opportunity employer and is committed to providing an accessible recruitment process. We welcome applications from all qualified individuals and are committed to equal employment opportunities regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, and any other category protected by law. Upon request, we will provide accommodation for applicants with disabilities.

We believe in diversity and inclusivity and that is why our interview process is designed for a positive candidate experience and to ensure every candidate is evaluated equally. All applications will be reviewed by our Talent Team and the successful candidate(s) will go through the following recruitment process:

  • Recruiter Phone Interview
  • Hiring Manager Interview
  • Take-home Assessment or remote coding exercise (if applicable)
  • Team Interview

All candidates will be provided with feedback regardless if they pass or didn't pass any of our interview stages. All your information will be kept confidential.

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