Service Technology Service Desk Engineer
1 month ago
Effective Communication Skills: Demonstrates excellent verbal and written communication skills, including proficiency in email and customer service protocol. User Support Experience: 5 years of experience in handling end-user calls, managing incidents and service requests, and handling application crash issues is required. Technical Expertise: Experience with VDI, Active Directory, O365, VPN, OneDrive, MS-Teams, SharePoint, and Code 2 Signature, as well as managing user devices and authentication issues. Tool Proficiency: Proficient in working with the latest Remote Desktop Protocol (RDP) tools such as TeamViewer, LogMeIn, and Bomgar. He also has experience in using various card tools like ITSM, Manage Engine, Remedy, JIRA, etc. ITIL Knowledge (Preferred): Knowledge of ITIL best practices is preferred, especially in service desk procedures, incident and request management. Issue Notification and Escalation: Demonstrates the ability to quickly notify and escalate issues based on their severity levels.#J-18808-Ljbffr
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Service Technology Service Desk Engineer
3 weeks ago
abu dhabi, United Arab Emirates Raqmiyat Dubai Full timeEffective Communication Skills: Demonstrates excellent verbal and written communication skills, including proficiency in email and customer service protocol. User Support Experience: 5 years of experience in handling end-user calls, managing incidents and service requests, and handling application crash issues is required. Technical Expertise: Experience...
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Global IT Service Desk
3 weeks ago
Abu Dhabi, United Arab Emirates ParamInfo Full timeJob description :At least 24 months of telephone based I/S Help Desk or Service Desk experience within a large call center environment.Able to demonstrate strong verbal customer service skills including their ability articulate words and talk to customers on both a personal as well as technical level.Able to demonstrate their writing skills which will...
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We have opening for service Desk engineer
2 days ago
abu dhabi, United Arab Emirates RAQMIYAT L.L.C Riyadh Full timeWe have opening for service Desk engineer We have opening for service Desk engineer Job DescriptionRoles & ResponsibilitiesBeing part of the team addressing Incidents and Service Requests reported by business users of 24/7 - 365 Days work environment.Generate status reports/consolidated IM reports to the ServiceDesk ManagerAct as the Single point of contact...
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Automotive Service Advisor
1 month ago
Abu Dhabi, United Arab Emirates Drums Auto Service Center Full time**Service Advisor Responsibilities**: - Greeting customers and directing them to available mechanics. - Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs. - Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers. -...
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Automobile Service Advisor
4 weeks ago
Abu Dhabi, United Arab Emirates Drums Auto Service Center Full time**Service Advisor Responsibilities**: - Greeting customers and directing them to available mechanics. - Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs. - Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers. -...
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Service Desk Analyst
1 month ago
Abu Dhabi, United Arab Emirates Serco Plc Full timeMake a difference every day The Job Opportunity We are looking for a Service Desk Analyst who is ready to undertake a range of 1st line tasks in support to its customers, where they will primarily perform a variety of tasks depending on experience and capability to ensure that effective services are delivered as per Information Technology Infrastructure...
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Service Desk Analyst
1 month ago
Abu Dhabi, United Arab Emirates Stefanini Full timeThe role is a level 1 technical support position responsible for providing cloud customers with support, general guidance, best practices, technical troubleshooting, and instructions on how to use or transition to cloud services. The Executive will: - record customer interactions in the form of tickets and escalate them to level 2 and 3 teams as needed. -...
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Front Desk Service Coordinator
1 month ago
Abu Dhabi, United Arab Emirates Joy Lifestyle Flower Full timeJoyLifestyle Flower & Cake Shop is seeking a Front Desk Service Coordinator responsible for front desk cash handling and customer communication. Key responsibilities include: - Handling front desk payments and order transactions. - Communicating with customers in a friendly and professional manner, addressing inquiries. - Proficient in spoken Arabic and...
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Automotive Service Advisor
3 weeks ago
Abu Dhabi, United Arab Emirates AutoHub Service Center Full timeFull job descriptionService Advisor Responsibilities:Greeting customers and directing them to available mechanics.Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to...
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Support Officer
3 weeks ago
Abu Dhabi, United Arab Emirates Core42 Full timeBachelor’s degree in Computer Sciences or related filed.Professional certifications such as ITIL.1+ years of experience providing technical support in a healthcare settingExperience with healthcare information systems, such as EMRs, patient portals, and medical imaging systemsKnowledge of MS Products (from user perspective)Strong Customer Service...
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Automotive Service Advisor
6 days ago
abu dhabi, United Arab Emirates AutoHub Service Center Full timeFull job descriptionService Advisor Responsibilities:Greeting customers and directing them to available mechanics.Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to...
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Automobile Service Advisor
1 month ago
Abu Dhabi, United Arab Emirates Drums Auto Service Center Full time**Service Advisor Responsibilities**: - Greeting customers and directing them to available mechanics. - Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs. - Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers. -...
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IT Service Desk Analyst
4 weeks ago
Abu Dhabi, United Arab Emirates GVC Full time**Responsibilities**: - Testing and analyzing IT system and software performance. - Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders. - Avoiding service interruptions by performing system installations, updates, and maintenance procedures. - Preparing training manuals and FAQ materials for easy-access end-user...
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Support Officer
3 weeks ago
Abu Dhabi, United Arab Emirates Core42 Full timeBachelor’s degree inComputer Sciences or relatedfiled.Professional certifications such asITIL.1+ years of experience providingtechnical support in a healthcaresettingExperience with healthcare informationsystems, such as EMRs, patient portals, and medical imagingsystemsKnowledge of MS Products (from userperspective)Strong Customer Service Skills,verbal and...
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Butler Service Desk Agent
3 weeks ago
Abu Dhabi, United Arab Emirates Marriott’ Full timePOSITION SUMMARYThe Butler Service Desk Agent attends promptly and efficiently to all phone calls within 3 rings and is the primary point of contact for all telephone correspondence within the hotel. All phone calls are answered with a warm welcome and answer any guest questions, anticipate their wants and needs and resolve guest problems. Ensure guest’s...
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Service Desk Analyst
3 weeks ago
abu dhabi, United Arab Emirates TechMantra Global Full timeKey Accountabilities ▪ Respond to Service Desk calls and emails in line with SLA terms.▪ Log and provide first-level online support for tickets using ITSM application.▪ Escalate unresolved tickets to second-level support teams and monitor all open tickets.▪ Close resolved tickets using ITSM application.▪ Schedule preventive maintenance for the...
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IT Helpdesk Service Desk Analyst
3 weeks ago
abu dhabi, United Arab Emirates Black Pearl Consult Full timeThe job posting is outdated and position may be filledA new role has come up with a large and well-known firm based in the UAE. Our client is recruiting for a well-experiencedIT Helpdesk Support Analystinterested in working in a standalone role, working in a quite demanding work environment. You will primarily be responsible for providing desk stop support -...
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Service Desk Analyst
4 weeks ago
Abu Dhabi, United Arab Emirates Experts Plus Recruitment Services Full timeThe hiring company is into healthcare and biotechnology The role requires 24/7 support on a rotating shift schedule. **Responsibilities** - Ensuring customer satisfaction by appropriately and rightly interacting with them - Managing incidents, service requests and changes adhering strictly to the SLAs on Jira. - Closely manage and follow up any tickets...
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IT Service Desk Agent
4 weeks ago
Abu Dhabi, United Arab Emirates Parsons CORPORATION Full timeResearches and develops solutions for standard software and hardware questions, issues, problems and failures.Maintains a good general knowledge of the MIS environment and the technologies associated with individual computers, workstations, software and associated hardware as well as the Parsons standard workstation configurations.Follows Parsons Policies,...
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Butler Service Desk Agent
4 weeks ago
Abu Dhabi, United Arab Emirates Marriott International, Inc Full time**Job Number** 24030156 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Abu Dhabi, Nation Tower, Corniche, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Start Your Journey With Us** From the very first...