Support Officer

3 weeks ago


Abu Dhabi, United Arab Emirates Core42 Full time
  • Bachelor’s degree inComputer Sciences or relatedfiled.
  • Professional certifications such asITIL.
  • 1+ years of experience providingtechnical support in a healthcaresetting
  • Experience with healthcare informationsystems, such as EMRs, patient portals, and medical imagingsystems
  • Knowledge of MS Products (from userperspective)
  • Strong Customer Service Skills,verbal and written and work ethics
  • Accuracy ofdata input
  • Service Desk or Contact Centreprevious environmental experiencepreferred.
  • Good literacy skills in both Arabicand English
  • Experience in troubleshootingDesktop and network environments
  • Experience inan Active Directory, Exchange and Desktop Remote Managementtools
  • Experience in Quality management toolsand call recording software
  • Experience of usingIT Service Management tools for recording, managing and resolvingof Incidents and Service Requests.
  • Knowledge onContact center operations
  • ITIL ExpertCertification or relevant experience on the service deskoperations.
  • Excellent analytical and problemsolving skills to enable effective identification and resolution ofIT related issues
  • Strong understanding of ITILService Management
  • Sound knowledge of MicrosoftOffice products
  • Strong analyticalskills.
  • Demonstrated ability to mentor andimplement Service desk support processes andtechniques.
  • Proven planning and time-managementskills


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