IT Service Desk Agent

2 months ago


Abu Dhabi, United Arab Emirates Parsons CORPORATION Full time

Researches and develops solutions for standard software and hardware questions, issues, problems and failures.Maintains a good general knowledge of the MIS environment and the technologies associated with individual computers, workstations, software and associated hardware as well as the Parsons standard workstation configurations.Follows Parsons Policies, procedures and standards in responding to end user requests and providing end user support.Documents and reports all service requests and their outcome, following standard Parsons procedures and practices.



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