IT Helpdesk Service Desk Analyst

Job DescriptionTelephone Handling & Help Desk (CAFM)Answer inbound calls and log them on CAFM.Make outbound calls to process customer complaints.Maintain helpdesk-related documents.Ensure smooth coordination between help desk and operations.Maintain knowledge of helpdesk policies and procedures.Achieve key performance indicators (KPIs) and support team...

The job posting is outdated and position may be filledJob Specific Responsibilities will includeAnswering calls from customers professionally and responding to customer inquiries and complaints.Provide first and second line technical support, answering user queries relating to hardware and software problems, via helpdesk portal, desk visit, phone,...

**Responsibilities**: - Testing and analyzing IT system and software performance. - Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders. - Avoiding service interruptions by performing system installations, updates, and maintenance procedures. - Preparing training manuals and FAQ materials for easy-access end-user...

Make a difference every day The Job Opportunity We are looking for a Service Desk Analyst who is ready to undertake a range of 1st line tasks in support to its customers, where they will primarily perform a variety of tasks depending on experience and capability to ensure that effective services are delivered as per Information Technology Infrastructure...

Provide first and second line technical support answering user queries relating to hardware and software problems viadesk visit phone and email Answer and log all service desk calls that are received via desk visit telephone and email in a timely manner escalatingany issues to third line support when required Proactively monitor the Service Desk inboxes...

Key Accountabilities ▪ Respond to Service Desk calls and emails in line with SLA terms.▪ Log and provide first-level online support for tickets using ITSM application.▪ Escalate unresolved tickets to second-level support teams and monitor all open tickets.▪ Close resolved tickets using ITSM application.▪ Schedule preventive maintenance for the...

Provide first and second line technicalsupport answering user queries relating to hardware and softwareproblems viadesk visit phone andemail Answer and log all service desk calls thatare received via desk visit telephone and email in a timely mannerescalatingany issues to third line support whenrequired Proactively monitor the Service Deskinboxes Resolve IT...

Provide first and second line technical support answering user queries relating to hardware and software problems viadesk visit phone and emailAnswer and log all service desk calls that are received via desk visit telephone and email in a timely manner escalatingany issues to third line support when requiredProactively monitor the Service Desk inboxesResolve...

The role is a level 1 technical support position responsible for providing cloud customers with support, general guidance, best practices, technical troubleshooting, and instructions on how to use or transition to cloud services. The Executive will: - record customer interactions in the form of tickets and escalate them to level 2 and 3 teams as needed. -...

Job description :At least 24 months of telephone based I/S Help Desk or Service Desk experience within a large call center environment.Able to demonstrate strong verbal customer service skills including their ability articulate words and talk to customers on both a personal as well as technical level.Able to demonstrate their writing skills which will...

JoyLifestyle Flower & Cake Shop is seeking a Front Desk Service Coordinator responsible for front desk cash handling and customer communication. Key responsibilities include: - Handling front desk payments and order transactions. - Communicating with customers in a friendly and professional manner, addressing inquiries. - Proficient in spoken Arabic and...

Bachelor’s degree in Computer Sciences or related filed.Professional certifications such as ITIL.1+ years of experience providing technical support in a healthcare settingExperience with healthcare information systems, such as EMRs, patient portals, and medical imaging systemsKnowledge of MS Products (from user perspective)Strong Customer Service...

**Job Requirements**: - Bachelor’s Degree level education. - Good Communication Skills. - Minimum 2 years working experience in a Facility Management Company. - Good Knowledge on MEP, ELV Activities. - Strong Interpersonal skills, initiative, analytical thinking, decision-making and leadership abilities. - Perfect command of spoken and written...

Bachelor’s degree inComputer Sciences or relatedfiled.Professional certifications such asITIL.1+ years of experience providingtechnical support in a healthcaresettingExperience with healthcare informationsystems, such as EMRs, patient portals, and medical imagingsystemsKnowledge of MS Products (from userperspective)Strong Customer Service Skills,verbal and...

Job DescriptionRoles & Responsibilities•Strong and solid IT Support / Service Desk experience, password reset, helpdesk role providing IT related service to end users on a variety of issues. Identifies, researches, and resolves technical problems.•Provide accurate Incident resolution and Service Request management, within established Service Level...

POSITION SUMMARYThe Butler Service Desk Agent attends promptly and efficiently to all phone calls within 3 rings and is the primary point of contact for all telephone correspondence within the hotel. All phone calls are answered with a warm welcome and answer any guest questions, anticipate their wants and needs and resolve guest problems. Ensure guest’s...

Effective Communication Skills: Demonstrates excellent verbal and written communication skills, including proficiency in email and customer service protocol. User Support Experience: 5 years of experience in handling end-user calls, managing incidents and service requests, and handling application crash issues is required. Technical Expertise: Experience...

Key responsibilities:Coordinate and support day-to-day Service Centre operations in an efficient manner.Register enquiry from the call centre and verify customer details in the ERP System NAV.Coordinate job orders with the technical team to ensure timely completion.Support and address in timely manner technical team queries during the works on site.Ensure...

We have opening for service Desk engineer We have opening for service Desk engineer Job DescriptionRoles & ResponsibilitiesBeing part of the team addressing Incidents and Service Requests reported by business users of 24/7 - 365 Days work environment.Generate status reports/consolidated IM reports to the ServiceDesk ManagerAct as the Single point of contact...

The hiring company is into healthcare and biotechnology The role requires 24/7 support on a rotating shift schedule. **Responsibilities** - Ensuring customer satisfaction by appropriately and rightly interacting with them - Managing incidents, service requests and changes adhering strictly to the SLAs on Jira. - Closely manage and follow up any tickets...