Relationship Manager- Community Banking

4 weeks ago


Dubai, Dubai, United Arab Emirates Abu Dhabi Islamic Bank PJSC Full time
Role: Relationship Manager- Community BankingLocation: DubaiRole Purpose:To manage an assigned existing portfolio and a list of Target Market potential prospects for acquisition towards achieving financial targets (including but not limited to revenue / net income, volumes and cross-sell ratio) and overall customer satisfaction.To be fully involved and primarily responsible for account strategy and business growth.Key Accountabilities of the roleRelationship Management:Originate and introduce new-to-bank clients with value addition to the portfolio in terms of liability balances and possible assets booking.Manage the assigned relationships within the region aiming for portfolio growth.Achieve the assigned financial targets in line with the handled portfolio (e.g. total revenues, revenue from deposits and revenue for cash management & transaction banking) as well as targeted deposits volumes (CASA/Wakala Deposits).Ensure regular interaction with clients to address any banking/financial needs and increase ADIB wallet share.Conduct joint client calls with product partners (Treasury / GTB / ADIMAC / ADIB@WORK) as per the account plan to identify opportunities and deepen relationship.Negotiate for closure of deals within reasonable period or escalate to seniors for proper actions.Work closely with customer service unit to ensure that client's day to day transaction needs are addressed.Process Implementation:Develop account plans for each relationship and use it as a basis for regular client calling, conduct calls on each client at least quarterly.Document call memos in standard format capturing the contents of the meeting, opportunities for business development, client's financial plan, etc.Ensure that all potential deals are recorded and updated in deals in pipeline report on a weekly basis.Consistently implement ADIB's prospecting process, ensure that adequate follow up is made with prospects leading to new client acquisition.Ensure that all operational issues / troubleshooting are addressed to the satisfaction of customers.Build Sector Expertise (i.e. Nonprofit organizations):Understand market and business trends and have a comprehensive understanding of nonprofit business models.Develop sector expertise, understand economics of industry & key levers.Help develop sector strategy, define target customers/customer types, key products to offer, key initiatives.Attend recommended trainings as well as seminars in cash management and fund raising.Compliance:Ensure that activities are in full compliance of group policies and procedures including sharia requirements, central bank regulations, and other internal legal and compliance regulation at all times.Ensure the KYC/ODD of assigned portfolio is updated timely and manage the high-risk factors of the industry.Ensure satisfactory internal and external audit ratings.Behavioral Competencies:Customer orientation.Communication.Quality orientation.Teamwork.Adaptability.Technical knowledge.Information Gathering.Problem Solving.Decision Making.Initiative & Change.Specialist Skills / Technical Knowledge Required for this role:Strong understanding of cash management products and banking operations.Very good knowledge of local UAE market, especially Dubai & NE region.Strong technical and analytical skills.Customer service oriented.Strong marketing skills.

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