Current jobs related to Telephone Operator - Dubai, Dubai - The First Group
-
Telephone Operations Specialist
3 weeks ago
Dubai, Dubai, United Arab Emirates Accor Hotels Full timeJob SummaryWe are seeking a skilled and customer-focused Customer Service Representative to join our team at Accor Hotels. As a key member of our front-line staff, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesTelephone OperationsEnsure the proper...
-
Telephone Support Specialist
3 weeks ago
Dubai, Dubai, United Arab Emirates Swissôtel Al Maqam Makkah Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Swissôtel Al Maqam Makkah. As a key member of our front-line staff, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesTelephone...
-
Guest Services Telephone Specialist
1 month ago
Dubai, Dubai, United Arab Emirates Novotel Full timePosition OverviewThe Telephone Operator plays a crucial role in ensuring seamless communication within the hotel. This position is responsible for managing incoming calls and providing exceptional service to guests.Key ResponsibilitiesAnswer all incoming guest calls in a professional and welcoming manner.Facilitate effective communication with various...
-
Housekeeping Operations Coordinator
3 weeks ago
Dubai, Dubai, United Arab Emirates Aravi Hotel Full timeKey Responsibilities:Receiving and Recording Lost Articles: Receive and record all lost articles found in the hotel premises, ensuring accurate documentation and efficient processing.Inventory Management: Champion the Housekeeping Department's responsibilities related to the inventory process by working closely with the Housekeeping Manager Assistant and...
-
CCTV System Operator
6 days ago
Dubai, Dubai, United Arab Emirates Accor Full time{"title": "CCTV Operator", "description": "Job SummaryWe are seeking a skilled CCTV Operator to join our team at Accor. As a CCTV Operator, you will be responsible for monitoring and operating the CCTV system in our control room, ensuring the security and safety of our guests and staff.Key ResponsibilitiesSystem Monitoring: Monitor all CCTV systems within...
-
IT Operations Manager
1 month ago
Dubai, Dubai, United Arab Emirates Rotana Hotels & Resorts Full timeOverviewAs an IT Operations Manager at Rotana Hotels & Resorts, you will play a crucial role in overseeing the technological infrastructure of our organization. Your expertise will ensure that all systems function efficiently and securely, contributing to the seamless operation of our services.Key ResponsibilitiesOversee the functionality and security of all...
-
Spa Operations Manager
6 days ago
Dubai, Dubai, United Arab Emirates Mandarin Oriental Hotel Group Full timeSpa Treatments ManagerAs a key member of our spa team, you will be responsible for leading and managing a team of skilled spa therapists and other spa professionals. Your daily operations will include managing guest complaints, therapist needs, telephone calls, and overall spa reception.Key ResponsibilitiesTreatment Training: Conduct training sessions for...
-
Assistant Manager
2 weeks ago
Dubai, Dubai, United Arab Emirates JUMEIRAH Full timeJob DescriptionWe are seeking a highly skilled and experienced Assistant Manager to join our team at JUMEIRAH. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our telephone systems and providing exceptional customer service to our guests.Key Responsibilities:Telephone Operations: Ensure that all external...
-
CCTV Operations Supervisor
3 weeks ago
Dubai, Dubai, United Arab Emirates One&Only Royal Mirage Full timeAbout the RoleWe are seeking an experienced CCTV Supervisor to join our team at One&Only Royal Mirage Hotel in Dubai. As a CCTV Supervisor, you will play a critical role in ensuring the security and safety of our guests and staff.Key ResponsibilitiesMonitor and maintain the 24/7 CCTV surveillance camera system to ensure optimal performance and security.Train...
-
Maintenance Operations Coordinator
3 weeks ago
Dubai, Dubai, United Arab Emirates L'Oréal Middle East Full time**Job Summary**L'Oréal Middle East is seeking a highly skilled Facilities Maintenance Specialist to join our team. As a key member of our facilities team, you will be responsible for ensuring the smooth operation of our facilities, including equipment maintenance, facility repairs, and contractor management.**Key Responsibilities****Equipment Maintenance**:...
-
Accounts Assistant
3 weeks ago
Dubai, Dubai, United Arab Emirates Al Bazee Facilities Management LLC Full timeJob Responsibilities:As a key member of the Al Bazee Facilities Management LLC team, the Accounts Assistant - Financial Operations will be responsible for:Preparing and maintaining accurate and up-to-date financial records, including invoices, payments, and account reconciliations.Ensuring the efficient maintenance of the company's filing system, both...
-
Financial Operations Specialist
1 week ago
Dubai, Dubai, United Arab Emirates Rotana Hotels Full timeFinance Coordinator RoleWe are seeking a highly organized and detail-oriented Finance Coordinator to join our team at Rotana Hotels. As a key member of the Finance Department, you will play a crucial role in ensuring the smooth administration of our finance office.Key Responsibilities:Filing and Record-Keeping: Maintain a comprehensive filing system for all...
-
Financial Operations Coordinator
3 weeks ago
Dubai, Dubai, United Arab Emirates Rotana Hotels Full timeWe are seeking a highly skilled and detail-oriented Financial Operations Coordinator to join our team at Rotana Hotels. As a key member of our Finance Department, you will play a crucial role in ensuring the smooth administration of our finance office.**Key Responsibilities:**Maintain a comprehensive filing system for all incoming and outgoing correspondence...
-
Facilities Operations Coordinator
6 days ago
Dubai, Dubai, United Arab Emirates Michael page Full timeAbout Our ClientOur client is a leading global provider of commercial real estate services and investments.Job SummaryWe are seeking a highly organized and communicative Facilities Assistant to join our team. The successful candidate will provide exceptional support to our facilities team, ensuring the smooth operation of our offices.Key...
-
Wind Turbine Operations Manager
6 days ago
Dubai, Dubai, United Arab Emirates Vestas Full timeJob SummaryWe are seeking a highly skilled and experienced Wind Turbine Operations Manager to join our team at Vestas, the world's leading wind turbine producer. As a key member of our operations team, you will be responsible for ensuring the safe and efficient operation of our wind turbines.Key ResponsibilitiesPhysical DemandsAbility to stand and walk for...
-
Spa Operations Manager
2 weeks ago
Dubai, Dubai, United Arab Emirates Accor Full timeJob DescriptionJob Title: Spa SupervisorJob Summary:We are seeking a highly skilled and experienced Spa Supervisor to join our team at Accor. The successful candidate will be responsible for ensuring the highest level of service and satisfaction for our guests, while also leading and managing the spa team to achieve exceptional results.Key...
-
Reservations and Operations Coordinator
3 weeks ago
Dubai, Dubai, United Arab Emirates Beno Full timeKey ResponsibilitiesAs a Reservations and Operations Executive at Beno, you will be responsible for managing travel arrangements for internal and external clients:Travel Arrangement Planning: Plan and manage travel arrangements such as hotel bookings, airline flights, ground transportation, and other related services as per company travel policy for internal...
-
Customer Service Representative
6 days ago
Dubai, Dubai, United Arab Emirates Accor Full timeAccor Job Description **Job Title:** Royal Service Agent Telephone Operator **Job Summary:** As a Royal Service Agent Telephone Operator at Accor, you will be responsible for providing exceptional customer service to our guests through accurate and courteous handling of incoming and outgoing calls. You will ensure smooth internal telecommunication,...
-
Financial Operations Specialist
1 week ago
Dubai, Dubai, United Arab Emirates Rotana Hotels Full timeFinance Coordinator RoleWe are seeking a highly organized and detail-oriented Finance Coordinator to join our team at Rotana Hotels. As a key member of the Finance Department, you will play a crucial role in ensuring the smooth administration of our finance office.Key Responsibilities:Filing and Record-Keeping: Maintain a comprehensive filing system for all...
-
Electrical Technician for Rig Operations
1 month ago
Dubai, Dubai, United Arab Emirates Oil and Gas Job Search Ltd Full timeKey ResponsibilitiesConducts inspections on designated electrical apparatus at specified locations following a predetermined schedule and verbal directives to ensure optimal performance.Reports to the Rig Electrician any malfunctioning or non-operational equipment. Performs repairs on such equipment when instructed, including air conditioning systems,...
Telephone Operator
3 months ago
Overview:
Comprising of The First Group's award-winning hotels and restaurants, The First Collection is an innovative lifestyle brand offering exciting hospitality services and unforgettable dining experiences.
The First Collection's portfolio of five operational hotels are renowned for their world-class service and cutting-edge amenities designed to ease guests into their stay.
The First Collection at JVC opened in September 2021 and is the first branded and managed hotel under the group.
Grand Heights Hotel Apartments, offers comfortable studios and one-bedroom apartments in the heart of the city, and is owned and managed by The First Collection.
Bringing to the market a range of franchised properties, the group also manages TRYP by Wyndham Dubai and Wyndham Dubai Marina, which are franchises of the Wyndham Group.
While Citadines Metro Central Dubai, offers hotel apartments in a prime location and is a franchise of The Ascott Limited.
The First Collection's restaurants offer exceptional and original dining experiences that focus on creating unique lifestyle-driven dining concepts with a strong emphasis on quality and affordability.
The rapidly growing portfolio of restaurants, cafes and bars features a dynamic mix of homegrown brands and recognised International franchises, including MasterChef, the TV Experience - the world's first restaurant based on the global TV phenomenon.
With an emphasis on social dining, this exciting restaurant portfolio is helping establish the collection of upscale and upper midscale hotels among Dubai's hottest gastronomic and lifestyle destinations.
With ambitious growth plans in the years ahead, The First Collection will be opening numerous upper scale hotels and a series of dining concepts throughout Dubai.
Job Description:
- Ensure brand standards, policies and procedures are adhered to at all times.
- Maintain complete knowledge of all hotel features/services, hours of operations, all hotel restaurant food concepts, menu price range, dress code and ambiance, all hotel room types, numbers/names, layout appointments, amenities and locations, all hotel room rates, special packages and promotions, daily house count and expected arrivals/departures scheduled daily group activities, names and locations of meeting/banquet rooms, room availability status for any given day.
- Maintain cleanliness throughout the areas.
- Organize and implement all special needs, personal preferences and amenity distribution in accordance to the department's standards and procedures.
- Answer and direct all external incoming telephone calls following the standard telephone etiquettes.
- Takes In Room Dining orders from the guests over the telephone. Enters order into MICROS system.
- Communicates special instructions to the kitchen and expediters.
- Handles guests' complaints and takes action to resolve problems.
- Accepts and relays guests messages, either manually, written or through voice mail system.
- Maintain and update Opera telephone Directory.
- Prepare any admin related tasks delegated by the line manager.
- Takes request for wake up calls and follows through to ensure guests receive their wake up call at the requested time.
- Greets guests with a cheerful and pleasant voice during the conversation.
- Responds to emergency situations calmly, effectively, according to hotel guidelines.
- Actively participate in sending and distributing all incoming and outgoing faxes and messages.
- Understand and know all SOPs for fire evacuation, your role and what is required in Emergency situation.
- Successful completion of the training / certification process.
- Develop and maintain positive and productive working relationships with other employees and departments. Support all coworkers and treat them with dignity and respect.
- Follow, comply and ensure that all guests are checkedin and out from the DTCM eservice portal and CID systems.
- Follow, comply and ensure that all service requests and incidents either requested by a guest and/or associates are logged into FCS/econnect software in a timely manner.
- Perform any other works as and when assigned by the supervisor and/or management.
Desired Skill & Expertise:
- At least 1+ years experience working at the reception or as a telephone operator in a 4* property with 250+ inventory.
- 1 year experience Front Office computer literacy
- Excellent communications skills with Proficiency in speaking and writing English.
- Team player with excellent planning, organizing skills and excellent problemsolving skills.
- Able to work flexible working hours with rotating shifts.
- Pleasant personality and good grooming.