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Telephone Operations Specialist

2 months ago

Dubai, Dubai, United Arab Emirates Accor Hotels Full time

Job Summary

We are seeking a skilled and customer-focused Customer Service Representative to join our team at Accor Hotels. As a key member of our front-line staff, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities

  1. Telephone Operations
  • Ensure the proper functioning of telephone equipment in the hotel at all times.
  • Implement correct telephone operating procedures to ensure seamless communication with guests.
  1. Guest Service
  • Handle guest complaints and remarks in a professional and courteous manner.
  • Provide prompt responses to guest inquiries and concerns.
  1. Message Handling
  • Handle phone calls and forward messages to guests as needed.
  • Record and relay wake-up calls to guests.
  1. Confidentiality and Security
  • Utilize correct procedures when handling confidential guest information.
  1. Teamwork and Communication
  • Collaborate with colleagues to ensure seamless service delivery.
  • Communicate effectively with guests and team members to resolve issues and provide excellent service.

Requirements

  1. Customer Service Skills
  • Excellent communication and interpersonal skills.
  • Ability to remain calm and composed under pressure.
  1. Technical Skills
  • Basic knowledge of telephone systems and equipment.
  • Ability to learn and adapt to new systems and procedures.
  1. Language Skills
  • Fluency in English, with additional languages a plus.

What We Offer

As a Customer Service Representative at Accor Hotels, you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional service to our guests and contributing to the success of our team. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.

Accomplish Your Career Goals

At Accor Hotels, we are committed to helping our employees achieve their career goals and aspirations. We offer a range of training and development programs, as well as opportunities for advancement and promotion.