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Retail Training Manager

3 months ago

Dubai, Dubai, United Arab Emirates Dubai Pet food (The Pet Shop Megastore) Full time

Company Overview:


The Pet Shop is the leading specialist retailer of pet goods, accessories and aquatics in the Middle East, dedicated to providing high-quality products and exceptional customer service.

We are seeking a dedicated and experienced Retail Training Manager to join our team and lead the training and development initiatives across our stores.

As the Retail Training Manager, you will play a pivotal role in shaping the knowledge, skills, and performance of our store teams, ensuring they deliver outstanding customer experiences and contribute to the overall success of our business.


Job Summary:

The Retail Training Manager will be responsible for designing and implementing comprehensive training programs for our store teams.

This includes developing a yearly training plan based on educational requirements and business priorities, creating a blended learning approach, conducting store visits to assess service quality and knowledge, coaching the team, and collaborating with the Offer team to organize training sessions in partnership with key brands.

The Retail Training Manager will also be responsible for analyzing business results and creating personalized training plans to improve performance.

Furthermore, managing the digital learning system and developing training tools to enhance the learning experience will be crucial aspects of this role.


Responsibilities:

  • Define Yearly Training Plan: Collaborate with key stakeholders to define a yearly training plan based on educational requirements and business priorities. Identify training needs, establish learning objectives, and align training initiatives with strategic goals.
  • Develop Training Strategy: Design and implement a comprehensive training strategy that incorporates a blended learning approach. Integrate inclass, onfield, and digital training methods to maximize learning outcomes and engage store teams effectively.
  • Create Training Library: Develop a training library focused on elevating product knowledge, customer service, and selling skills.
  • Conduct Regular Store Visits: Visit stores regularly to assess overall service quality and team knowledge. Provide coaching and feedback to store teams, identify training needs, and develop action plans for improvement.
  • Analyze Business Results: Analyze business results for each point of sale (POS) to identify performance gaps and training opportunities.
  • Collaborate with

Offer Team:
Work closely with the Offer team to organize training sessions in partnership with key brands from our assortment.

  • Manage Digital Learning System: Oversee the digital learning system by assigning training content and monitoring individual progress. Ensure training modules are accessible, uptodate, and aligned with training objectives.
  • Evaluate Training Effectiveness: Conduct regular evaluations and assessments to measure the effectiveness of training programs.
  • Stay Updated on

Industry Trends:
Keep abreast of industry trends, advancements in training methodologies, and emerging technologies.

Requirements:

  • Proven experience as a Training Manager or similar role, preferably in a retail or customer service environment.
  • Strong understanding of instructional design principles and adult learning theories.
  • Excellent communication and presentation skills, with the ability to engage and inspire learners.
  • Strong organizational and project management skills, with the ability to prioritize and meet deadlines.
  • Analytical mindset with the ability to analyze data, identify trends, and make datadriven decisions.
  • Familiarity with blended learning methodologies and elearning platforms.
  • Ability to collaborate effectively with crossfunctional teams and build positive relationships.
  • Passion for pets and understanding of the pet products and supplies industry is a plus.