Retail Store Manager
2 weeks ago
Job Summary
We are seeking a highly skilled and experienced Retail Store Manager to join our team at CHALHOUB Group. As a key member of our retail operations team, you will be responsible for overseeing the day-to-day operations of our retail stores, driving sales growth, and delivering exceptional customer experiences.
Key Responsibilities
- Store Operations
- Oversee the implementation of visual merchandising strategies to drive sales and enhance customer engagement
- Ensure adherence to retail store standard operating procedures (SOPs) and maintain a high level of store appearance and organization
- Manage store inventory levels, including receiving, stocking, and maintaining accurate inventory records
- Team Management
- Lead and develop a high-performing team of retail sales associates, providing coaching, training, and feedback to ensure excellent customer service and sales performance
- Conduct regular team meetings and performance reviews to discuss goals, progress, and areas for improvement
- Sales and Customer Experience
- Develop and implement sales strategies to drive revenue growth and meet sales targets
- Build and maintain strong relationships with customers, responding to their needs and concerns in a timely and professional manner
- Monitor and analyze sales data to identify trends and areas for improvement
- Marketing and Promotions
- Collaborate with the marketing team to develop and execute in-store promotions and events that drive sales and customer engagement
- Ensure that all marketing materials and promotions are accurately displayed and communicated to customers
- Reporting and Analysis
- Prepare and submit regular sales reports and analysis to senior management, highlighting key trends and areas for improvement
- Monitor and analyze customer feedback and sales data to identify opportunities for growth and improvement
Requirements
- Proven experience in retail management, preferably in the beauty industry
- Strong leadership and team management skills, with the ability to motivate and develop a high-performing team
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
- Ability to analyze sales data and identify trends and areas for improvement
- Proficiency in Arabic language
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