Retail Store Manager

2 weeks ago


Dubai, Dubai, United Arab Emirates CHALHOUB Group Full time

Job Summary

We are seeking a highly skilled and experienced Retail Store Manager to join our team at CHALHOUB Group. As a key member of our retail operations team, you will be responsible for overseeing the day-to-day operations of our retail stores, driving sales growth, and delivering exceptional customer experiences.

Key Responsibilities

  • Store Operations
    • Oversee the implementation of visual merchandising strategies to drive sales and enhance customer engagement
    • Ensure adherence to retail store standard operating procedures (SOPs) and maintain a high level of store appearance and organization
    • Manage store inventory levels, including receiving, stocking, and maintaining accurate inventory records
  • Team Management
    • Lead and develop a high-performing team of retail sales associates, providing coaching, training, and feedback to ensure excellent customer service and sales performance
    • Conduct regular team meetings and performance reviews to discuss goals, progress, and areas for improvement
  • Sales and Customer Experience
    • Develop and implement sales strategies to drive revenue growth and meet sales targets
    • Build and maintain strong relationships with customers, responding to their needs and concerns in a timely and professional manner
    • Monitor and analyze sales data to identify trends and areas for improvement
  • Marketing and Promotions
    • Collaborate with the marketing team to develop and execute in-store promotions and events that drive sales and customer engagement
    • Ensure that all marketing materials and promotions are accurately displayed and communicated to customers
  • Reporting and Analysis
    • Prepare and submit regular sales reports and analysis to senior management, highlighting key trends and areas for improvement
    • Monitor and analyze customer feedback and sales data to identify opportunities for growth and improvement

Requirements

  • Proven experience in retail management, preferably in the beauty industry
  • Strong leadership and team management skills, with the ability to motivate and develop a high-performing team
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
  • Ability to analyze sales data and identify trends and areas for improvement
  • Proficiency in Arabic language


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