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Guest Relations Agent

3 months ago

Dubai, Dubai, United Arab Emirates Mandarin Oriental Hotel Group Full time

Position:
Guest Relations Agent (Arabic Speaking) (Full time #535062)

Property / Office:
Mandarin Oriental Jumeira, Dubai

Location:
Dubai, United Arab Emirates

Responsibilities:

  • Help the Guest Relations Manager to inspect all VIPs rooms prior to arrival and ensure all requests are met.
  • Help the Guest Relations Manager to meet and greet guests.
  • Prepare the Daily Communication Form.
  • Handle amenity requests and other guest relations programmes
  • Run and Participate in the VIPs meeting.
  • Assists the Front Office during need periods.
  • Handles guests' complaints.
  • Works closely with Front Office, Housekeeping, Room Services, Concierge and all F&B departments.
  • Establish individual guest's preferences and provide the service accordingly.
  • Check and update arrival and departure reports for a better handling and anticipation of guest needs.
  • Establish a personal contact with guests during their stay and local guests in the lobby and food and beverage outlets.
  • Attend to specific guest's requests ensuring efficient and proactive service.

Skills & Qualifications

  • Senior School qualification
  • Minimum 2 years of experience working in a 5star hotel environment.
  • A minimum of 1 years of Front Office experience.
  • Previous experience working in the Middle East Region is an advantage.
  • Effective verbal and written communication skills in English. Arabic is an advantage
  • Strong commands of Microsoft Office products, PSMS, GoConcierge, HotSoS
  • Strong problemsolving skills.
  • Excellent communication skills.
  • Able to multitask.
  • The ability to work well in a team environment. Able to stand for extended period of time.
  • Able to work flexible hours including evening, and overnight.

Advertised: 12 May 2023 Arabian Standard Time

Applications close: 12 Jun 2023 Arabian Standard Time