Customer Service Representative
2 weeks ago
Flexible and Reliable:
- Flexible with a "can do" attitude; willing to adapt to changes as necessary
- Able to work independently and as a part of a team
- Work well with others, willing to pitch in or shift priorities as needed
Service Oriented:
- Enthusiastic about researching customer's eyewear/RX issues in order to provide the best solution
- Believe in providing customers with a bestinclass service
- Able to maintain a calm and professional demeanor in stressful or difficult situations
Problem Solver, Exercise Good Judgement:
- Able to take immediate and independent action as warranted
- Keep management team informed of critical customer issues
- Manage and prioritize workload to meet deadlines
Technical, Analytical and Detail Oriented:
- Strive to improve the technical knowledge of the Customer Service department
- Committed to excellence and high standards
- Highly organized and enjoy work requiring close attention to detail
Curious, Learner and Teacher:
- Committed to continual learning and improvement of technical knowledge
- Consistently implement best inspection practices
- Enjoy helping others understand technical information
Responsibilities
- Independently resolve customer support issues and escalate when necessary
- Document all contacts, actions, and responses within the customer database
- Maintain working knowledge of our products and services
Requirements:
- Prior customer service experience required
- Prior call center customer service experience required
- Optical experience or related technical experience involving testing, quality assurance or optical lab manufacturing
- Strong computer skills with working knowledge of MS Office Suite
- Basic math skills and aptitude required
- Excellent verbal/written communication and interpersonal skills
Job Type:
Permanent
Salary:
AED3,000.00 per month
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