Customer Service Representative

1 week ago


Al Quoz, United Arab Emirates BloomingBox.com Full time

**Overview**:
Our vision at BloomingBox is to revolutionise the gifting industry and we are poised for significant growth. We seek a dedicated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will play a crucial role in ensuring an excellent positive experience for our customers by addressing inquiries, resolving issues, and providing exceptional service.

**Responsibilities**:
**Customer Interaction**:

- Provide accurate information about products, services, and policies to assist customers effectively.

**Problem Resolution**:

- Identify and resolve customer concerns and issues in a timely and efficient manner.
- Collaborate with other departments to escalate and solve complex problems when necessary.

**Communication**:

- Communicate effectively with customers to ensure a clear understanding of their needs and concerns.
- Provide proactive updates to customers on the status of their inquiries and resolutions.

**Product Knowledge**:

- Maintain a comprehensive understanding of our products, services, and policies to assist customers effectively.
- Stay informed about updates, changes, and new features to better assist customers.

**Documentation**:

- Accurately document customer interactions and the steps taken to resolve issues in our customer support system.

**Qualifications & Skills**:

- Excellent communication skills, both written and verbal (English and Arabic required)
- Strong problem-solving abilities and a proactive approach to customer issues.
- Patience and empathy when dealing with customer concerns.
- Ability to work collaboratively in a team environment.
- Proficiency in MS Suite, and skilled in typing quickly and accurately.
- Previous customer service experience is preferred.

**Experience**:

- customer service: 1 year (required)

**Language**:

- Arabic (required)

Application Deadline: 31/05/2024



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