![EGMA Optical Supplies F.Z.](https://media.trabajo.org/img/noimg.jpg)
Customer Service Supervisor
2 weeks ago
Your goal will be to provide our clients with an outstanding customer service experience by developing effective customer service procedures and setting customer satisfaction goals.
- Supervising daytoday operations in the customer service department.
- Responding to customer service issues promptly.
- Creating effective customer service procedures, policies, and standards.
- Developing customer satisfaction goals and coordinating with the team to meet them steadily.
- Maintaining accurate records and documenting all customer service activities and discussions.
- Assessing service statistics and preparing detailed reports on your findings.
- Hiring and training new customer service agents.
- Conduct regular reviews of staff performance and organize training sessions for outliers.
- Managing the approved budget of the customer service department.
- Communicating with internal teams to discuss sales targets.
- Generating sales leads and building sustainable relationships where necessary.
Experience and Skills:
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Language: Strong command of English. Fluent in Arabic is an advantage.
- Proficiency in Microsoft Office and customer service software.
- Outstanding written and verbal communication skills.
- Good understanding of management practices, techniques and performance metrics.
- Excellent leadership and interpersonal skills.
- Computer literacy to type up reports, results, and details of customer interaction
Qualifications
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Experience: 5+ years in a Customer Service
Management position within a corporate setting. Ideally, from the optical industry.
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Degree: Bachelor's or Master's degree in business administration or a relevant field.
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Driving License: UAE Driving license
Pay:
From AED10,000.00 per month
Education:
- Bachelor's (required)
Experience:
Customer Service Supervisor: 5 years (required)
Language:
- English (required)
- Arabic (required)
License/Certification:
- UAE Driver's License (required)
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