Customer Service Representative
7 months ago
We are looking for an experienced, personable and professional customer service representative to greet customers, clients and potential customers by telephone or chat functions, with the goal of answering any queries, explaining products and services, resolving any issues, and signposting to other necessary services, such as technical support or the sales team.
Duties and responsibilities
- Resolve queries and complaints, educate customers on products and services, and support customers with any problems
- Maintain a positive attitude, even when faced with difficult customers and under pressure
- Deal effectively with customer complaints by maintaining composure and staying calm under pressure while supporting to a solution within reasonable limits
- Keep to a tight schedule of calls, supporting customers to the highest standards within a given time deadline, and meeting call and sales targets
- Deal with sensitive information and personal data, adhering to data protection laws and practices
- Keep records of customer interaction, process customer accounts, update customer data, and submit reports
- Escalate support tickets that need additional assistance from management-level staff or from a different team, such as sales or technical support
**Requirements**:
- Previous customer service or retail experience supporting customers, or working in a freight company
Pay: AED4,000.00 - AED4,500.00 per month
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