Mgr-catering Sales

2 weeks ago


Dubai, Dubai, United Arab Emirates Marriott International, Inc Full time
**職務編號**
**工作類別** Sales & Marketing
**地點** The Ritz-Carlton Dubai International Financial Centre, DIFC off Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates 在地圖中查看
**工作編制** Full-Time
**身處外地?** N
**願意海外赴任?** N
**職位類型 管理** Management
**職位概述**

餐飲銷售經理負責契約簽訂和結束當地餐飲和社交業務,並確保業務能夠及時、正常運轉,以妥善交付服務。該職位負責透過積極向上銷售每個商業機會以實現收入最大化,達成餐飲收入目標。透過在每次客戶體驗中提供卓越的服務,現任者在銷售流程的所有環節執行品牌的服務策略和適用的品牌舉措,並提高客戶忠誠度。

**求職者個人資料**

**教育和經驗要求**
- 高中文憑或高中同等學歷 (GED);2 年銷售與行銷、賓客服務、前臺或相關專業領域工作經驗,

或者
- 在經認可的大學取得工商管理、市場行銷、酒店和餐廳管理或相關專業的兩年制學位;不要求工作經驗。

**核心工作活動**

**管理銷售活動**
- 管理酒店的銷售工作,包括當地企業和社會餐飲。
- 與酒店外部的銷售管道(如銷售辦事處、區域銷售、EST)協作,確保銷售工作得以協調,並起到補充作用,而非重複。
- 回應酒店到來的餐飲機會。
- 識別、審核和徵求新的/餐飲業務,以實現個人和酒店的收入目標。
- 瞭解整體市場 - 競爭對手的優勢和劣勢、經濟趨勢、供求關係等,並瞭解如何針對這些因素進行銷售。
- 根據市場情況和酒店需求,為酒店把握最佳機會。
- 利用談判技巧和創造性的銷售能力,達成業務並洽談契約。
- 設計、開發和銷售創意飲食活動。
- 透過向上銷售套餐和創意餐飲,最大限度地提高收入。
- 管理餐飲銷售收入和運營預算,並提供預測報告。
- 開發可推動銷售的菜譜。
- 執行和支持預訂業務的運營方面(例如,生成提案,撰寫契約,客戶信函)。
- 參與和實踐品牌的日常服務基本原則。
- 透過建立將問題傳達給酒店領導和/或其他適當利益相關者的機制,管理因銷售流程所導致客戶問題的有效解決方案。
- 透過增加收入,控制開支並為業主和公司提供投資回報,確保成功的業績。

**提供卓越的客戶服務**
- 與銷售、廚房、供應商、競爭對手、當地社區、餐飲協會和酒店其他部門有效互動,以確保客人滿意度。
- 執行和支援公司客戶服務標準和酒店品牌標準。
- 透過在客戶的計劃/活動之前和期間,協助客戶並確保其滿意度,執行示範性的客戶服務以提升客戶滿意度和忠誠度。
- 透過瞭解客戶的需求,並推薦最能滿足其需求並超越其預期的相應特色和服務,同時建立關係和維護對公司的忠誠度,為客戶提供服務。
- 瞭解酒店的主要目標客戶和服務預期;透過瞭解客戶的業務、業務問題和顧慮,服務他們並在計劃//活動之前和期間提供更好的業務解決方案。
- 與運營部門建立密切的工作關係,以確保執行酒店層面的戰略。

**其他責任**
- 履行指派的其他職責,以滿足業務需求。
- Marriott International 是履行平等工作機會的僱主。我們深信應招聘多元化員工並秉持包容、以人為本的文化。我們致力於不歧視任何受到保障的群體,例如殘障和退伍軍人身分,或是任何其他適行法律所涵蓋的任何其他群體。_

在全球百餘家備受認可的麗思**卡**爾頓酒店中,**每**位員工都力爭為賓客締造**歷**久彌新的非凡體驗-恆久雋永,難以忘懷。全球各地的飯店英才在此匯聚,匠心呈獻終生難忘的珍貴時光,我們深信,創意靈感、貼心關懷和將心比心是我們走向成功的核心所在。

我們無時無刻不在超越飯店行業的要求、樹立豪華服務的標杆,我們也為賓客悅享真誠關懷和舒心體驗而深感自豪。

您的職責是始終以優雅風度用心提供周到服務,踐行麗思**卡**爾頓「黃金標準」。黃金準則是麗思**卡**爾頓的品牌根基,指引我們一**步步**走向更好。正是這一品牌根基和文化理念使麗思**卡**爾頓一**步步**邁向成功,贏得了全球豪華飯店品牌佼佼者的聲譽。加入麗思**卡**爾頓團隊,學習我們的員工承諾、信條和服務準則,實踐黃金雕準,磨練您的技能。我們在此承諾,**每**一位員工都將為選擇這份事業和擁有出色同事感到自豪。

加入麗思**卡**爾頓,便是加入萬豪國際集團的非凡品牌組合。從**這裡**揚帆啟程,發揮個人價值,**追求**人生目標,**加入**卓越國際團隊,**展現**真我風采。

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