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Concierge

3 months ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Rosewood Hotel Group Full time

General Information:

  • Country/Region
  • United Arab Emirates
  • Province/City
  • Abu Dhabi
  • Location
  • Rosewood Abu Dhabi
  • Department
  • Rooms
  • Front Office
  • Job Type
  • Fulltime Permanent
  • OVERVIEW/BASIC FUNCTION:
Provides information to guest/visitor inquiries and coordinates all guest requests for special arrangements or services, courteously and efficiently. Escorting VIPs to assigned guestrooms, informing guests of hotel services, features and room amenities. Attending to immediate needs of VIPs upon arrival and follow through attention throughout stay.

RESPONSIBILITIES:

  • Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
  • Ensure that standards are maintained at a superior level on a daily basis.
  • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended
  • Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
  • Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times.
  • Obtain department keys and beeper; ensure security of such.
  • Meet with Supervisor/departing Concierge to review business status and follow up actions.
  • Access all functions of computer system in accordance with departmental specifications.
  • Set up work station with necessary supplies; maintain cleanliness throughout shift.
  • Legibly complete requisition for additional supplies/materials and submit to Manager.
  • Maintain updated resource materials on all vendors and information to accommodate guest requests.
  • Review designated inhouse guest list and be familiar with guests' names and room locations.
  • Answer department telephone using correct salutations and telephone etiquette.
  • Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request.
  • Legibly document all pertinent information in guest request log(s). Monitor and update log book(s) throughout the shift.
  • Place orders for amenities and coordinate delivery of amenities to designated guest rooms.
  • Legibly complete confirmation cards and deliver to guest upon completion of each arrangement coordinated for guest.
  • Relay accurate directions to guests' desired destination within local area and distribute maps with highlighted routes.
  • Compile weekly City Events Sheet detailing special activities and events within the local area; distribute to all departments.
  • Assist guests in locating and retrieving lost luggage.
  • Distribute all guest and departmental mail.
  • Monitor, send and deliver guest faxes.
  • Inspect blocked VIP rooms, using the checklist, prior to guest arrival; rectify any deficiencies.
  • Randomly inspect designated rooms weekly and complete necessary paperwork.
  • Escort VIPs upon arrival to their assigned room. Inform guests of hotel services/features and room amenities.
  • Telephone newly registered guests after checkin to establish guest needs and satisfaction. Follow up on any guest requests.

QUALIFICATIONS:

  • Experience: Minimum one years' experience in a similar capacity for a luxury or ultraluxury hotel.
  • Education: High school diploma.
  • General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and followup; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with coworkers as part of a team; work with mínimal supervision; maintain confidentiality of guest information and pertinent hotel data.
  • Technical Skills: Thorough knowledge of local restaurants, museums and attractions; thorough knowledge of current events in and around the region.
  • Language: Required to speak, read and write English, with fluency in other languages preferred.

About Us:

  • Located on Al Maryah Island at the core of Abu Dhabi's new Central Business District (CBD), Rosewood Abu Dhabi is a fivestar luxury hotel inspired by the glistening Arabian Gulf, reflecting the history, architecture, and culture of Abu Dhabi. You will discover spacious guest rooms, fine dining, and worldclass amenities married to stunning views.