Concierge - Native Arabic Speaker based in Abu Dhabi

3 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Transguard Group Dubai Full time
Job Summary

We are seeking a highly skilled and experienced Concierge to join our team at Transguard Group Dubai. As a Concierge, you will be the point of reference for our guests, providing them with exceptional service and ensuring their stay with us is memorable.

Key Responsibilities
  • Act as the primary point of contact for guests, responding to their inquiries and requests in a timely and professional manner.
  • Provide personalized solutions to guests' needs, suggesting activities and facilities that meet their interests and preferences.
  • Develop and maintain extensive knowledge of the hotel's premises, services, and surrounding areas to make informed recommendations.
  • Arrange events, excursions, and transportation for guests upon request.
  • Manage guest communications, including responding to phone calls, messages, and mail.
  • Resolve guest complaints in a fair and efficient manner, ensuring their satisfaction and loyalty.
Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving skills and attention to detail.
  • Knowledge of the hotel's services and facilities.
  • Ability to maintain confidentiality and handle sensitive information.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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