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Bell Attendant

2 months ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Rotana Hotels & Resorts Full time
Job Summary

We are seeking a highly skilled and professional Bell Attendant to join our team at Rotana Hotels & Resorts. As a key member of our hospitality team, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our valued guests.

Key Responsibilities:
  • Guest Reception and Communication: Greet guests in a professional and friendly manner, exceeding their expectations from arrival to departure.
  • Departmental Collaboration: Maintain effective communication with all related departments to ensure smooth service delivery and meet guest needs.
  • Hotel and Local Knowledge: Maintain an up-to-date knowledge of the hotel and local services to provide guests with expert recommendations and advice.
  • Guest Profile Awareness: Ensure awareness of guest profiles through our Opera guest profile system to provide personalized service.
  • Luggage Handling: Ensure that guest luggage is carried from arrival to room and from room to departure point on check-out.
  • Message and Package Delivery: Handle all messages, mail, and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner.
  • Concierge Services: Deliver morning newspapers to rooms and guest messages and other deliveries immediately without delay in a professional manner.
  • Concierge Desk and Store Room Maintenance: Ensure the concierge desk and store room are clean, tidy, and well-organized at all times.