Project Manager implementation of Genesys Contact Center solutions

Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they've been hired to do: their very best. Your potential is waiting; why are you?The Professional Services Project Manager for the Middle East (Based in Dubai/Riyadh) is a vital member of the local team. It...

Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they've been hired to do: their very best. Your potential is waiting; why are you?What is the role about? Supports strategic customers to identify, understand, and address business problems through interpersonal...

Role: Genesys Cloud DeveloperLocation: DubaiExperience: Minimum 5+ Years Experience with Genesys API's and integration with 3rd party solutions and CRM's Genesys cloud CX certified developer and architect certification is preferred. Experience in WFM configuration, forecast and scheduling. This role is a senior contributor with the ability to lead...

Role: Genesys Cloud DeveloperLocation: OffshoreNotice Period: Immediate joiners preferredExperience: Minimum 5+ Years Experience with Genesys API's and integration with 3rd party solutions and CRM's Genesys cloud CX certified developer and architect certification is preferred. Experience in WFM configuration, forecast and scheduling. This role is a senior...

Customer Success Manager | Genesys DubaiGenesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they...

Customer Success Manager | Genesys DubaiGenesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they...

Organization - Tier 1 Bank in the UAEThe purpose of the job is to lead the end-to-end ownership of the Genesys platform, ensuring optimal performance, scalability, and reliability. Implement and configure Genesys solutions to meet business requirements.Generic Accountability Collaborate with crossfunctional teams to design, implement, and maintain Genesys...

Experience:5-7Posted:11 Mar,2024Location:United Arab EmiratesJob Title:Genesys WFMLocation:DubaiResponsibilities for the role include:Acting as a Technical Lead for complex Genesys Solutions implementation projects. Solution Architecture and Design (preparing and leading design workshops with customer technical teams, writing business flow and technical...

Role & Responsibilities(including but not limited to): As a Developer (Contact Center) one must be able to Design, review & refine contact center custom deliverables like IVR, reports, dashboard, wallboard, dialer call flows and CRM integrations.Expectations: 2+ years of experience Advanced knowledge of CRM integrations Advanced knowledge of API...

Review/analyze workforce management data on a regular basis to ensure adherence to the group quality standards are consistently met.Ensure a good relationship with our third party outsourced.Responsible of calibrating the service between external and internal customer care staff.Provide regular feedback and reports to Country head of customer care to ensure...

Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of...

Review/analyze workforcemanagement data on a regular basis to ensure adherence to the groupquality standards are consistently met.Ensurea good relationship with our third partyoutsourced.Responsible of calibrating theservice between external and internal customer carestaff.Provide regular feedback and reports toCountry head of customer care to ensure...

Engineering in Electronics / Comm and Computer EngineeringMore than 5+ years of experienceContact center technologies like GENESYSSupporting organization of 500+ agentsMandatory to work in financial organization or vendor with hands-on experienceTechnical SkillsIntegration of productsCalling backend servicesStrong knowledge on VXML, tomcat, and web...

The Contact Center Manager is responsible for directing, managing, planning, organizing, and implementing departmental goals, objectives and strategies to achieve service excellence and customer satisfactionKey Objectives: Efficiently manage SGE's Regional Call Center operation VOC & CS_Risk Center operation handling CQI Index achievemnet(KPIs Monitoring &...

The Contact Center Manager is responsible for directing, managing, planning, organizing, and implementing departmental goals, objectives and strategies to achieve service excellence and customer satisfaction.Key Objectives: Efficiently manage SGE's Regional Call Center operation VOC & CS_Risk Center operation handling CQI Index achievemnet(KPIs Monitoring &...

Lead the end-to-end bidding process for contact center projects, from initial opportunity assessment to final proposal submission.Collaborate with Sales, Operations, Finance and other departments/teams to gather necessary information for proposals.Analyze client requirements and develop customized solutions and pricing models.Conduct market research to...

_Main duties and responsibilities includes:_- Train staff in areas of telephonic customer service and company policies: Overseeing and assessing Call center staff activities, and providing them with regular performancerelated feedback. Strategizing and monitoring daily activities of Contact Center operation. Investigating and solving customer service...

13286-Contact Center:Experience:3-4Posted:06 Apr,2023Location:United Arab EmiratesKey Responsibilities & Accountabilities:Knowledge of Contact Center-CRM integration Knowledge of API services Quality Management (QM) Work Force Management (WFM) modules Good knowledge of databases like PostgreSQL, MS-SQL Configuration, Management and troubleshooting of SIP...

Contact Center Officer | Nathan & Nathan DubaiNathan & Nathan Human Resources is a specialised HR and Employee Outsourcing provider. Delivering solutions to over 750 business both locally and internationally, Nathan & Nathan has contracted out over 5,000 employees and delivers wider HR support to over 20,000 individuals. Headquartered in the UAE with offices...

Prefers languages:Chinese, Russian, Arabic + FrenchJob title: Contact Center ExecutiveJob location: DubaiJob type: Full time, PermanentStart date: ImmediateResponsibilities: Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers,...