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Genesys Engineer
3 months ago
Engineering in Electronics / Comm and Computer Engineering
More than 5+ years of experience
Contact center technologies like GENESYS
Supporting organization of 500+ agents
Mandatory to work in financial organization or vendor with hands-on experience
Technical Skills- Integration of products
- Calling backend services
- Strong knowledge on VXML, tomcat, and web containers
- Knowledge on Outbound campaigns and its types
- Knowledge on integrating IVR with S3, TTS, STT, LEX
- Knowledge on CRM integration
- Manage installation of application in Data center
- End to end coordination with vendor and internal stakeholders
- Good knowledge of infrastructure like VMs, firewall requirements, network, database, service provider
- Patching security updates on products
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