Gpo Genesys

The purpose of the job is to lead the end-to-end ownership of the Genesys platform, ensuring optimal performance, scalability, and reliability.

• Collaborate with crossfunctional teams to design, implement, and maintain Genesys solutions.
• Continuously assess and optimize the Genesys platform to enhance efficiency and effectiveness.
• Troubleshoot and resolve technical issues related to Genesys implementation.
• Work closely with business stakeholders to understand requirements and translate them into effective Genesys solutions.
• Create and maintain comprehensive documentation related to Genesys configurations, processes, and best practices.

• Must have a Bachelor's degree.
• Proven experience as a Senior Platform Owner with a focus on Genesys.
• Indepth knowledge of Genesys platform components and architecture.
• Handson experience implementing and configuring Genesys solutions.
• Strong troubleshooting and problemsolving skills.