Contact Center Bidding Manager

The Contact Center Manager is responsible for directing, managing, planning, organizing, and implementing departmental goals, objectives and strategies to achieve service excellence and customer satisfactionKey Objectives: Efficiently manage SGE's Regional Call Center operation VOC & CS_Risk Center operation handling CQI Index achievemnet(KPIs Monitoring &...

The Contact Center Manager is responsible for directing, managing, planning, organizing, and implementing departmental goals, objectives and strategies to achieve service excellence and customer satisfaction.Key Objectives: Efficiently manage SGE's Regional Call Center operation VOC & CS_Risk Center operation handling CQI Index achievemnet(KPIs Monitoring &...

13286-Contact Center:Experience:3-4Posted:06 Apr,2023Location:United Arab EmiratesKey Responsibilities & Accountabilities:Knowledge of Contact Center-CRM integration Knowledge of API services Quality Management (QM) Work Force Management (WFM) modules Good knowledge of databases like PostgreSQL, MS-SQL Configuration, Management and troubleshooting of SIP...

_Main duties and responsibilities includes:_- Train staff in areas of telephonic customer service and company policies: Overseeing and assessing Call center staff activities, and providing them with regular performancerelated feedback. Strategizing and monitoring daily activities of Contact Center operation. Investigating and solving customer service...

Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of...

We are GCH hiring for contact center executive for one of our client who are into premium real estate developer based in Dubai.We are looking for an enthusiastic contact center executive who can handle inbound calls and can handle premium customers in a very well versed manner.Responsibilities:handle inbound callsrespond to customer queriesprovide 100 %...

Support the Capture Lead / Project Manager in providing technical and commercial proposals and improve sales success rates.Perform bid management, communication and sales support functions such as:Bid planningPrepare inputs for bid reviews and approvals process, including bid/no bid decisions, through to lessons learnt.Collate and maintain risk registers in...

The job posting is outdated and position may be filled Identifying opportunities for bid submissions and raising them with the bid management team.Conducting research and brainstorming key points to include in the bid.Crafting persuasive and detailed proposals.Performing risk assessments and addressing concerns of clients and company staff.Ensuring all...

Responsibilities:- _Handle Inbound Calls:_ Respond to incoming calls from clients, addressing their visa-related inquiries, concerns, and requests with empathy and professionalism.- _Provide Excellent Customer Service:_ Strive to exceed customer expectations by delivering exceptional service and ensuring a positive customer experience at every...

Contact Center Officer | Nathan & Nathan DubaiNathan & Nathan Human Resources is a specialised HR and Employee Outsourcing provider. Delivering solutions to over 750 business both locally and internationally, Nathan & Nathan has contracted out over 5,000 employees and delivers wider HR support to over 20,000 individuals. Headquartered in the UAE with offices...

We are looking for a motivated and self-sufficient Call Center Officer / Supervisor who will take charge of leading and motivating the Contact Centre team.Responsibilities: Handle a high volume of inbound and outbound customer calls professionally and efficiently. Provide coaching, training, and support to team members to uphold high customer service...

About this role:To support our growth in KSA, we are now looking for a Bid Manager to oversee and support the full bid cycle of projects. You will be working remotely in Dubai and report to our Managing Director in Riyadh office.You would have strong stakeholder management skills and be the point of contact for all stakeholders, ensuring clarity and...

Review/analyze workforce management data on a regular basis to ensure adherence to the group quality standards are consistently met.Ensure a good relationship with our third party outsourced.Responsible of calibrating the service between external and internal customer care staff.Provide regular feedback and reports to Country head of customer care to ensure...

Position/Employment type:Bid Manager, Commercial Services Team (CST) / Permanent full-time employee positionOrganization/Reporting line:Reports to: Senior Manager, CSTPlace of work/Travel:Dubai, UAE, with very occasional travel globally to our Management Offices, and other locations where the company has operations or where clients may be located (CST...

Role & Responsibilities(including but not limited to): As a Developer (Contact Center) one must be able to Design, review & refine contact center custom deliverables like IVR, reports, dashboard, wallboard, dialer call flows and CRM integrations.Expectations: 2+ years of experience Advanced knowledge of CRM integrations Advanced knowledge of API...

Prefers languages:Chinese, Russian, Arabic + FrenchJob title: Contact Center ExecutiveJob location: DubaiJob type: Full time, PermanentStart date: ImmediateResponsibilities: Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers,...

*Phone interviews will start during the Eid HolidaysCompany Overview: NoWayOut escape games is a leading provider of immersive and thrilling escape room experiences in Dubai. We are dedicated to creating unforgettable adventures for our customers, and we're looking for enthusiastic and customer-oriented Contact Center Agents to join our team. If you're...

Kitopi is the region's leading creator and partner for magical food experiences. With a purpose to satisfy the world's appetite to create joy, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the food market by helping brands to grow and scale, both in the delivery and dine-in space.Launched in Dubai, UAE in...

Job Title: Bid CoordinatorLocation: The UAEOverview:As a Bid Coordinator, you will play a vital role in our business development process by managing and coordinating the preparation of bids and proposals for Project Management, Quantity Surveying, Architectural, Master planning, Landscape and Engineering projects. You will work closely with our project...

Review/analyze workforcemanagement data on a regular basis to ensure adherence to the groupquality standards are consistently met.Ensurea good relationship with our third partyoutsourced.Responsible of calibrating theservice between external and internal customer carestaff.Provide regular feedback and reports toCountry head of customer care to ensure...