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Director of Residences

3 months ago


Dubai, Dubai, United Arab Emirates Precision Hire Solution Full time
Job Number Job Category Rooms & Guest Services Operations
Location Marriott Executive Apartments Al Barsha South Dubai Um Suqeem Street Dubai United Arab Emirates United Arab Emirates VIEW ON MAP
Schedule FullTime
Located Remotely N
Relocation N
Position Type Management JOB SUMMARYImplements high standards for all aspects of lifesafety lossprevention unit owner identity and privacy protection. Operates within the constraints of the residences budget. Provides timely reporting of financial performance and projections to the Board.

Manages luxury condominium facilities and all departments working within the building including physical plant with attention to protection of the investment and plans to increase its value through superior care.

Serves as a Liaison to Association shared services Directors (e.g. Loss Prevention Human Resources Accounting Housekeeping).

Develops and implements propertywide strategies that deliver products and services to meet or exceed the needs and expectations of the brands target customer and employees and provides a return on investment.

Implements training programs related to property management reinforcing constant quality service. Continuously identifies and corrects building and service defects while providing increase in value.

CANDIDATE PROFILEEducation and Experience2year degree from an accredited university in Business Administration Hotel and Property Management or related major; 4 years experience in the guest services front desk housekeeping sales and marketing management operations or related professional area.

Management license for Condominiums as applicable.

OR4year bachelors degree in Business Administration Hotel and Property Management or related major; 2 years experience in the guest services front desk housekeeping sales and marketing management operations or related professional area.

Management license for Condominiums as applicable.

Preferred:
Previous Association management experience.

CORE WORK ACTIVITIESManaging Property OperationsWorks with Guidance team team to develop an operational strategy that is aligned with the brands business strategy and leads its execution.

Reviews Owner engagement survey and prepares yearly action plans comment cards guest satisfaction results and other data to identify areas of improvement.


Adheres to the four pillars of Operational excellence:

Owner and employee engagement financial excellence and Property ManagementEvaluates if Operations Team is meeting service needs and provides feedback to operations team.

Participates in public space walkthroughs with Engineering and Housekeeping to ensure public space and back of the house areas are well maintained and preventative maintenance processes are in place.

Tours building on a regular basis speaking with employees owners and Board of Directors to understand business needs and assess operational opportunities.

Works with team to put sustainable work processes and systems in place that support the execution of the strategy.
Reviews reports and financial statements to determine the residential property is performing against the budget.
Communicates a clear and consistent message regarding departmental goals to produce desired results.

Manages luxury condominium facilities and all departments working within the building including physical plant with attention to protection of the investment and plans to increase its value through superior care.

Serves as a Liaison to Association shared services Directors (e.g. Loss Prevention Human Resources Accounting Housekeeping).Identifies and corrects building and service defects while providing increase in value.
Implements high standards for all aspects of life safety loss prevention unit owner identity and privacy protection.

Maintains complete inventory of:

Unit owners information parking and storage spaces monthly Association common dues Owners monthly/quarterly newsletter hotel features services and hotel restaurant food concepts and information.

Maintains complete knowledge of and complies with all hotel and residence policies and procedures.
Leading Operations TeamsVerifies employees are treated fairly and equitably.
Celebrates successes and publicly recognizes the contributions of team members.

Fosters employee commitment to providing excellent service participating in daily standup meetings and models desired service behaviors in all interactions with guests and employees.

Develops and executes the necessary decisions to keep property moving forward toward achievement of goals.
Implements training programs related to property management reinforcing constant quality service.

Managing Relationships with Property StakeholdersAttends owners and Board meetings and provides monthly reports and financial statements to the Board of Directors.

Establishes strong relationships with all owners and their Board of Directors to maintina a successful residential comminuty.
Promotes synergy through education communic ation and innovation.
Managing ProfitabilityWorks with direct reports to determine areas of concern and establish ways to improve the departments financial performance.
Prepares and operates within the constraints of the residences Annual budget.
Identifies key drivers of business success and keeping leadership focused on the critical few to achieve results.

Develops and implements propertywide strategies that deliver products and services to meet or exceed the needs and expectations of the brands target resident owner and employees and provides a return on investment.

Provides timely reporting of financial performance and projections to the Board.
Guides the Board on appropriate property management requirements and governance compliance.
Managing the Owner ExperienceCreates an atmosphere in all Residential common areas that meets or exceeds owners expectations.
Champions the brands service vision for product and service delivery and ensures alignment amongst the leadership teams.
Verifies core elements of the service strategy are in place to produce the desired results.
Establishes and maintaining open collaborative relationships with direct reports and entire operations team. Ensures direct reports do the same for their team.
Interfaces with customers(e.g. owners vendors guests) on a regular basis to obtain feedback on quality of product service levels and overall satisfaction.
Adheres to the telephone etiquete.
Handles owners complaints by following the instant pacification procedure and verifying guest satisfaction.

Managing and Conducting Human Resources ActivitiesFacilitates the development of creative solutions to overcome obstacles and manages the implementation to continually improve guest satisfaction results.

Verifies that employees are treated fairly and equitably.
Verifies that regular ongoing communication is happening in Operations (e.g. preshift briefings staff meetings).Fosters employee commitment to providing excellent service participates in daily standup meetings and models desired service behaviors in all interactions with owners their guests and employees.

Incorporates owner satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.

Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.

Solicits employee feedback utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns.

Verifies that property policies are administered fairly and consistently disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.

Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
Champions change manages the implementation of brand and regional business initiatives and communicates followup actions to team as necessary.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive peoplefirst culture.

We are committed to nondiscrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality innovating at every opportunity while keeping the comfort of the ohsofamiliar all around the globe.

As a host with Marriott Hotels you will help keep the promise of Wonderful Hospitality. Always. by delivering thoughtful heartfelt forwardthinking service that upholds and builds upon this living legacy.

With the name thats synonymous with hospitality the world over we are proud to welcome you to explore a career with Marriott Hotels.

In joining Marriott Hotels you join a portfolio of brands with Marriott International.

Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you.

JW Marriott is part of Marriott Internationals luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world.

JW believes our associates come first. Because if youre happy our guests will be happy.

JW Marriott associates are confident innovative genuine intuitive and carry on the legacy of the brands namesake and company founder J.Willard Marriott.

Our hotels offer a work experience unlike any other where youll be part of a community and enjoy true camaraderie with a diverse group of coworkers.

JW creates opportunities for training development recognition and most importantly a place where you can pursue your passions in a luxury environment with a focus on holistic wellbeing.

Treating guests exceptionally starts with the way we take care of our associates. Thats The JW Treatment. In joining JW Marriott you join a portfolio of brands with Marriott International.

Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you.

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