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Customer Support Specialist

3 months ago

Dubai, Dubai, United Arab Emirates Intoude Foundation Full time

Responsibilities:

  • Serve as the first point of contact for customers, providing timely and professional assistance via phone, email, and live chat.
  • Address customer inquiries, concerns, and feedback with empathy and efficiency, ensuring a positive resolution to every interaction.
  • Troubleshoot technical issues and guide customers through product features and functionalities.
  • Process orders, returns, and refunds accurately and in accordance with company policies and procedures.
  • Maintain thorough and accurate records of customer interactions and transactions in our CRM system.
  • Collaborate with cross-functional teams to escalate complex issues and ensure timely resolution.
  • Continuously identify opportunities for process improvement and contribute to the development of best practices for customer support.

Requirements:

  • High school diploma or equivalent; bachelor's degree preferred.
  • Proven experience in customer service or a related field, with a strong track record of delivering exceptional customer experiences.
  • Excellent communication skills, both verbal and written, with the ability to articulate complex concepts in a clear and concise manner.
  • Strong problem-solving skills and the ability to think quickly on your feet.
  • Empathetic and patient demeanor, with a genuine desire to help others.
  • Proficiency in using customer support software and CRM systems.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Positive attitude and willingness to go above and beyond to meet customer needs.

What We Offer:

  • Competitive salary and benefits package, including health insurance and retirement savings options.
  • Flexible work schedule and the opportunity to work remotely from anywhere in the world.
  • Ongoing training and professional development opportunities to enhance your skills and advance your career.
  • Supportive team environment where your contributions are valued and recognized.