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Customer Support Specialist

3 months ago

Dubai, Dubai, United Arab Emirates Hireget Full time
Position Overview:

The role of a Customer Support Specialist involves engaging with clients through various communication channels to address their inquiries and provide assistance.

Key Responsibilities:
  • Manage both incoming and outgoing communications with clients concerning product details, order statuses, billing inquiries, and general assistance.
  • Actively listen to client concerns, demonstrating empathy, and deliver suitable solutions or information.
  • Ensure accurate documentation and updates of client information in the database during interactions.
  • Adhere to established communication protocols and guidelines to maintain a professional standard when interacting with clients.
  • Recognize and escalate complex or unresolved issues to the relevant departments or supervisors for further assistance.
  • Achieve or surpass defined performance metrics, including call handling efficiency, first contact resolution rates, and customer satisfaction ratings.
  • Collaborate with colleagues and other departments to exchange knowledge and best practices in customer service.
  • Stay updated on company offerings, policies, and procedures to provide precise information to clients.
  • Uphold the confidentiality of client information and comply with data protection regulations.
Qualifications:
  • High school diploma or equivalent qualification.
  • Prior experience in customer service, call center operations, or a related field.
  • Exceptional communication and interpersonal abilities.
  • Capacity to maintain composure and professionalism in high-pressure situations.
  • Strong analytical and decision-making skills.
  • Basic computer proficiency and familiarity with call center technology and software.
  • Ability to manage multiple tasks and prioritize effectively.