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Account Manager

4 months ago

Dubai, Dubai, United Arab Emirates Inmarsat Full time
Company Description


Inmarsat has been at the forefront of global mobile satellite communications for over forty years, and is the market leading provider of voice and high-speed data communications for users on land, at sea and in the air through its constellation of 14 geostationary satellites.

Inmarsat is a privately owned company with a profitable track record and significant growth aspirations.

This is represented by more than 55 nationalities in the workforce, reflecting the global and dynamic nature of the business.

With an investment of over $3 billion in its latest network infrastructure, Inmarsat is at the forefront of global mobile communications innovation.


Aviation


Inmarsat's Aviation business unit is the leading provider of satellite communications solutions to airlines, operators and passengers worldwide, keeping people in touch at 35,000 feet in the sky.

Inmarsat provides the ultimate inflight connectivity experience for the entire aircraft, from voice and safety communications in the cockpit to high-speed, reliable broadband in the cabin.


Job Description:

Key Accountabilities / Responsibilities:

Business Growth & Profitability

  • Grow revenue and profitability of existing direct customers within the framework of agreed contracts
  • Contribute to the development commercial solutions
  • Identify opportunities for upselling and coordinate with all Aviation Business Unit departments
  • Contribution to budget inputs, with bottomup models that can feed the Long Range Business Plan
  • Manage budget and P&L, including the financial aspect of the accounts such as PO validation, invoice & credit issuance, and cash collection
  • Make use of research tools and interpret marketing, customer care and operational data to develop comprehensive marketing plans and programs that generate desired business results
  • Take accountability for change requests and contract amendments for existing airlines
  • Develop and execute airline specific programs in concert with the Digital Revenue

Airline Satisfaction

  • Drive direct customers satisfaction and act as first point of escalation for service/operational issues
  • Collect satisfaction data from endusers and direct customers to understand satisfaction levels track and impact ASAT (Airline Satisfaction) and CSAT (Customer/Passenger Satisfaction)
  • Formulate action plans to address issues
  • Coordinate quick resolution and ongoing process improvement
  • Defining, documenting and maintaining an uptodate view of the airline's organization including contacts for daytoday operation as well as for escalation

Contract Management

  • Ensure effective execution of commercial contracts
  • Contribute to the development and execution of a relationship management plan to influence key stakeholders at direct customers to promote Inmarsat products and services
  • Contribute to the development and execution of commercial propositions to ensure enduser customers' needs are understood and met
  • Analyse performance of direct customers contracts and customer contracts
  • Meet on a regular basis with Customer counter parts to ensure alignment
  • Through customer feedback (including 360 sessions), monitor market trends for emerging opportunities to improve value proposition and/or develop new products

Qualifications:

Essential Skills and Experience

  • Relevant degree or equivalent work experience
  • Background in Account Management, preferably in the aviation industry and with knowledge of IFEC
  • Proven history of success in account relationship management
  • Strong written and verbal communications skills are essential as well as the ability to present in front of groups and audiences that at times may push back
  • Experienced in handling contracts, working with attorneys and being a thoughtful negotiator
  • Communication and negotiation skills in an international environment with aptitude in building relationships with professionals of all organizational levels
  • Global/cultural appreciation, welltravelled with ability to work within a global team
Additional Information

You must be eligible to work in this location advertised.

Inmarsat Values:

Our values define Inmarsat's culture and represent what we believe in.

Inmarsat employees aspire to certain behaviours which support our corporate values, they create a stronger working environment and lie at the heart of our continued success as an organisation.


  • Customer
  • Providing a unique value to our customers
  • Accountability taking ownership, getting results and keeping our promises
  • Respect collaborating, embracing diversity and valuing differences
  • Excellence creating bold solutions for our customers and putting quality at the heart of everything we do