Head of Student Experience and Wellbeing

1 week ago

Dubai, Dubai, United Arab Emirates University of Birmingham Full time

Position Details
Dubai Operations

Discipline:
Student Experience and Wellbeing

University of Birmingham, Dubai campus

Salary:
Competitive

Grade: 8

No

of positions:
1

Full time

Location:
Dubai, UAE

Closing date: 11th March 2024

University of Birmingham Dubai


Having established ourselves in Dubai International Academic City in 2018 we have now moved to our new state-of-the-art campus which opened in Sept 2021.

These posts represent an excellent opportunity to join an ambitious World Top 100 University as we continue to grow our long-term strategic mission in Dubai, the UAE and the wider region.

Our campus reflects the very best of Birmingham through our presence in Dubai.

Professional Services Ethos


Our ethos as a Professional Services team has been developed in line with the principles of being a Birmingham Professional.

In particular here in Dubai this means that all Professional Services colleagues seek to collaborate effectively to ensure the needs of the whole campus community and our stakeholders are met.

It also means that we work constructively together to provide a flexible range of service and support that adapt to the changing needs of the Campus as we grow.

There are specific focal points in the academic cycle when all Professional Services team members will be expected to contribute regardless of their primary role, for example Welcome or Graduation.

In addition, the duties listed below are illustrative of the general nature and level of responsibility of this post which is likely to change over time in response to the needs of the Campus and as you develop your experience and skills.

You will have the opportunity to develop and may also need to specialise your duties further, over time, in agreement with your manager.

In order to contribute to the success of the team and the University's vision for the Dubai Campus the Professional Services team will be seeking to continue to recruit and develop colleagues who display:

  • high level of intellectual
    aptitude ;
- strong
agility and a
portfolio of skills that can adapt to meet changing circumstances;
- an
innovative and creative mind-set; and
- both an
enterprising and
entrepreneurial nature to support our growth and pursuit of excellence.

Role Summary


The post holder will lead on strategy and high-quality delivery of a range of services that promote and support student wellbeing, student development and an excellent student experience for all University of Birmingham Dubai students.

They will be an experienced professional in a relevant discipline that will help to embed our approach to wellbeing throughout the student experience.


The post holder will report to the Deputy Director of Operations and is a member of the Professional Services Senior Management Team on campus.

The post holder is responsible for the leadership and delivery of innovative, high quality, efficient, professional services ensuring that the service follows best professional practice, is compliant with legislative requirements, and other authority or professional regulatory body regulations.


The post holder will be responsible for promoting integration and collaboration between Dubai service areas and the wider University of Birmingham.

They will also lead on specific service projects and initiatives for the wider Professional Services team in support of the campus development agenda.


The post holder will be responsible for continuing development and implementation of the Dubai Professional Services Enabling Strategy as relates to student experience and will lead and line manage a team of people in student experience and support related roles, ensuring the successful delivery of the agreed strategy.

In addition, this post holder will develop and implement a plan for a range of partnerships and collaborations externally to enhance the co-curricular, extracurricular and graduate experiences and outcomes for students.

The Head of Student Experience and Wellbeing is responsible for the leadership and management of a range of functions which support the overall student experience and include:

  • Welcome/Induction
  • Wellbeing and welfare support
  • Careers, Employability and Employer Relationship Management
  • Library service delivery, digital resources development and academic skills delivery
  • Liaison with the Student Association and Guild of Students to ensure collaboration in key University student experience operations, strategy, and partnerships, including UoB Sport and Student Leadership and Representation.

Main Duties

Strategic Leadership and Management

  • Line manage and provide professional leadership to staff responsible for supporting student wellbeing and experience services. This will involve supporting their professional development, focusing on delivery of objectives and on providing excellent customer service.
  • Provide advice and guidance on new developments, significant staffing and structu

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