Student and Programme Admin Team Leader

1 week ago


Dubai, Dubai, United Arab Emirates University of Birmingham Full time

Position Details
Dubai Professional Services

Academic Services

University of Birmingham, Dubai campus

Salary:
Competitive

Grade 6

No

of positions:
1

Full time

Location:
Dubai, UAE

Closing date: 17th July 2023

University of Birmingham Dubai


Having established ourselves in Dubai International Academic City in 2018 we have now moved to our new state-of-the-art campus which opened in Sept 2021.

These posts represent an excellent opportunity to join an ambitious World Top 100 University as we continue to grow our long-term strategic mission in Dubai, the UAE and the wider region.

Our campus reflects the very best of Birmingham through our presence in Dubai.

Background


Our ethos as a Professional Services team has been developed in line with the principles of being a Birmingham Professional.

In particular here in Dubai this means that all Professional Services colleagues seek to collaborate effectively to ensure the needs of the whole campus community and our stakeholders are met.

It also means that we work constructively together to provide a flexible range of service and support that adapt to the changing needs of the Campus as we grow.

There are specific focal points in the academic cycle when all Professional Services team members will be expected to contribute regardless of their primary role, for example Welcome or Graduation.

In addition, the duties listed below are illustrative of the general nature and level of responsibility of this post which is likely to change over time in response to the needs of the Campus and as you develop your experience and skills.

You will have the opportunity to develop and may also need to specialise your duties further, over time, in agreement with your manager.

In order to contribute to the success of the team and the University's vision for the Dubai Campus the Professional Services team will be seeking to continue to recruit and develop colleagues who display:

  • high level of intellectual
    aptitude ;
- strong
agility and a
portfolio of skills that can adapt to meet changing circumstances;
- an
innovative and creative mind-set; and
- both an
enterprising and
entrepreneurial nature to support our growth and pursuit of excellence.

Role Summary


The Services and Support thematic area will focus on providing all students with the University of Birmingham Dubai with a wide range of high quality services and support.

This will also support the University and our academic colleagues in the delivery of our academic mission in respect of both Education and Research including:

  • Welcome and induction activities
  • Careers, employability and skills support
  • Programme administration support and services
  • Research administration support
  • Visa and immigration services
  • Information advice and guidance services
  • Learning and library services
  • Wellbeing services
  • Academic Skills support
  • Support to the University of Birmingham Dubai Students' Association
  • General student administration through to graduation support.
You will join a professional services team which is passionate about providing excellent administration support for students and staff.


Duties may vary between teams, but you will have the opportunity to contribute or take a lead in all aspects of student and programme administration ranging from registration throughout the student journey to graduation.


You will work closely with a diverse group of people including managers, academic staff, PS staff and students to deliver the annual cycle of teaching and learning administration related activities, looking after the administration processes for our academic programmes including marking, supervision, feedback and submissions.

You will lead the administrative processes and systems for this area and will be responsible for supervising a team of Student Administration Officers on a day-to-day basis and making sure the function runs smoothly and delivers excellent experience to students and staff.


Main Duties

General

  • Promotes equality and values diversity acting as a role model and fostering an inclusive working culture.
  • Actively manages equality, diversity and inclusion through monitoring and evaluation and actively challenging unacceptable behaviour.
  • Undertake continuous personal and professional development.

Job Specific Duties

  • Provide high quality academic administration services for students, colleagues and external partners through effective team leadership focused on meeting objectives and providing excellent customer service.
  • Contribute to the management and development of the team of academic administrators as directed by the Student &

Programme Administration Manager:
contributing to recruitment, providing or identifying the need for training and development, managing performance and conducting performance reviews.

  • Ensure that staff are effectively and flexibly deployed to deliver consistently high standards of suppor


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