Student and Programme Administrator

1 week ago


Dubai, Dubai, United Arab Emirates University of Birmingham Full time

Position Details
Dubai Operations

Discipline:
Dubai Operations

University of Birmingham, Dubai campus

Salary:
Competitive

Grade 5

No

of positions:
1

Full time

Location:
Dubai, UAE

Closing date: 24th November 2023

University of Birmingham Dubai


Having established ourselves in Dubai International Academic City in 2018 we have now moved to our new state-of-the-art campus which opened in Sept 2021.

These posts represent an excellent opportunity to join an ambitious World Top 100 University as we continue to grow our long-term strategic mission in Dubai, the UAE and the wider region.

Our campus reflects the very best of Birmingham through our presence in Dubai.

Background


Department Overview The Services and Support thematic area will focus on providing all students at the University of Birmingham Dubai with a wide range of high-quality services and support.

This will also support the University and our academic colleagues in the delivery of our academic mission in respect of both Education and Research including:

  • Welcome and induction activities
  • Careers, employability and skills support
  • Programme administration support and services
  • Research administration support
  • Visa and immigration services
  • Information advice and guidance services
  • Learning and library services
  • Wellbeing services
  • Academic Skills support
  • Support to the University of Birmingham Dubai Students' Association
  • General student administration through to graduation support.

Role Summary
You will join a professional services team that is passionate about providing excellent administration support for students and staff.

Duties may vary between teams, but you will have the opportunity to contribute or take a lead in all aspects of student and programme administration ranging from registration throughout the student journey to graduation.

You will work closely with a diverse group of people including managers, academic staff, PS staff and students to deliver the annual cycle of teaching and learning administration-related activities, including online registration, student fee processing, student records, student mobility and assessment and examinations support.


This role reports mainly to the Executive and Corporate office supporting the Services and Support strand of the Professional Services but has a dual reporting line with Student & Programme Administration Office.


Main Duties

General

  • Promotes equality and values diversity acting as a role model and fostering an inclusive working culture.
  • Actively manages equality, diversity and inclusion through monitoring and evaluation and actively challenging unacceptable behaviour.
  • Undertake continuous personal and professional development.

Job Specific Duties

  • The post holder will be responsible for the smooth running of customer interaction points within the Campus, providing excellent customer service, initial guidance and support across a number of functional support areas, ensuring interactions are managed from first interaction to conclusion, including handling and resolving complaints.
  • You will be able to deal with a range of complex systems and procedures and will be expected to offer advice on these, including deciding on the response to more complex queries.
  • You will be expected to exercise your judgment on the answer to queries or on the direction of work within parameters set by your manager. On a daytoday basis you will be expected to resolve more complex queries without necessarily referring to your manager.
  • Dealing with a wide variety of administrative tasks relating to staff, students and campus services, including obtaining and renewing all students' visas and IDs, student registration, student records as well as student funding, scholarships, assessments and exams, library services and careers guidance resources.
  • Using complex multiuser systems such as Banner, BIRMS, Verint and BOXI, to support the operational management of student records from Registration through to Graduation for students on a variety of taught programmes at the University throughout the academic year; this will include all aspects of Exam Board processing in the Main, Supplementary and Dissertation assessment periods.
  • Provide administrative support for a wide range of activities in delivering the annual cycle of teaching and learning outlined in the role summary above; for example, recording minutes of meetings or preparing agenda documents as directed by the Head of Student & Programme Administration and/or the Student & Programme Administration Manager.
  • Regularly communicate relevant information to students, staff and external providers.
  • Work with various departments and support to plan, organise, maintain and deliver activities, enabling the successful delivery of visit, events and/or programmes.
  • Make a substantial contribution to the management, development and implementation of operational processes.
  • Prepare and de


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