Manager, Omni Channel Strategy

1 week ago

Dubai, Dubai, United Arab Emirates Dubai Regional Office Full time
Summary

The Manager, Omni Channel Strategy is responsible for the support and execution of the Hyatt global distribution strategy.

This person will work across Commercial Services (sales, revenue management, digital) and operations, on implementation of the distribution strategy, while also managing day-to-day operations with various distribution channels.


  • Manages relationships with 3rd party channels, ensuring alignment with the global strategy
  • Assists in identifying new preferred 3rd party channels and their implementation
  • Identifies and implements tools and training which assist hotels in determining best in class channel mix to drive profitability and market share
  • Works with regional Revenue Management and Distribution Teams to understand the dynamics of thirdparty distribution business and the contributing factors
  • Assists with new openings to ensure sound distribution principles are implemented from the start
  • Oversee and develop content efforts, including internal newsletter, reference guides, POVs on new products, tactics, and other materials as needed
  • Help conduct hotel level training and assist in high level presentations about the organization including updates on the latest hotel openings, innovations, offers and overall direction of the company for ibution partners.
  • Support key company objectives that align with company strategy, including rate parity and compliance programs

Qualifications:

  • Minimum 5 years' experience in Channel Strategy, Distribution, Revenue Management, or 3rd party account management, preferably within the hospitality or travel sector
  • Undergraduate degree or higher in Business or Hospitality preferred
  • High degree of personal and professional savvy and experience which instills confidence among all internal and external audiences
  • Experience in more than one major market within the Europe, Middle East and Africa region
  • Good corporate role model, proactive, fair and approachable
  • Excellent communication skills, equally comfortable in various cultures within the region, able to develop close communications and relationships with all EAME properties
  • Comprehensive knowledge of Hyatt corporate strategy, policies and procedures, standards of operation, philosophies, initiatives, systems, business needs, financial reporting and productivity requirements
  • Translates business needs into what needs to get done; ensures that all work is completed effectively; monitors the progress of work against schedules; maintains high performance standard; works effectively by using a highly collaborative style; ability to work unsupervised
  • Proven experience in strategy activation and project management
  • Strong analytical skills including gathering, visualization and presentation of data

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