Operations Coordinator

1 week ago


Riqqah al Buţayn, Dubai, United Arab Emirates Billionaire Cookies Full time

We are Billionaire Cookies, Dubai's first rotating cookie concept with hand-crafted cookie dough so rich in flavour, it's like your taste buds struck gold.

We're on a mission to create a unique and memorable experience for cookie-lovers in Dubai. We make memories, share generously, source responsibly and commit to quality.

We are seeking a highly motivated full-time
Operations Coordinator - to join our team in Wasl Port Views, Dubai. You will support general bakery operations and administration. As Operations Coordinator, you will be a key member of the Billionaire Cookies team.

Our ideal team member will be excited by the idea of building a new brand and making major waves in the cookie game.


What you'll be doing:

  • Customer Service: Handle face to face, phone, and Whatsapp customer enquiries, orders, disputes, and feedback.
  • Order Management: End to end order management including taking digital and inperson orders, scheduling orders, monitoring delays and troubleshooting any challenges with delivery partners/riders.
  • Operational Coordination: Overseeing smooth team operations, frequent inventory checks (ingredients, packaging, cleaning materials), building packaging boxes, maintaining and improving processes, identifying maintenance requirements
  • Quality Control: Completing quality checks on orders to ensure cookie standards are maintained.
  • Administration: General administrative duties related to inventory, content, auditing and organisational efficiency.
  • Delivery Logistics: Receive deliveries, organise invoices, work with the kitchen team to create inventory lists and follow up with delivery partners.
  • Interacting with Partners and Suppliers: Scheduling weekly appointments for cleaning and maintenance 3rd parties.
  • Lobby Maintenance and

Visual Merchandising:
Ensure lobby area is immaculate, and identify opportunities to enhance visual merchandising

What you'll need to succeed:

Skills:

  • 35 years experience in restaurant or bakery operations coordination.
  • Experience in a fast paced environment or startup.
  • Background in a food production or restaurant environment.
  • Strong written and verbal communication skills.
  • Meticulous organizational skills with acute attention to detail.
  • Confidence in multitasking, prioritising, planning and problem solving.
  • Proactive approach to problem solving and forwardthinking.
  • Attributes: adaptable, energetic, strong multitasker, proactive, solutions minded.
  • Qualifications: Minimum High School Diploma required. Bachelor's Degree in restaurant management, business or operations.
  • Own visa sponsorship is preferred but not essential.

Ability to commute/relocate:

  • Al Rigga: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

  • Are you currently in Dubai?
  • Are you currently employed?

Education:

  • Diploma (required)

Experience:

  • Administration or Operations: 3 years (required)

Language:

- fluent English (required)

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