![Billionaire Cookies](https://media.trabajo.org/img/noimg.jpg)
Operations Coordinator
1 week ago
We are Billionaire Cookies, Dubai's first rotating cookie concept with hand-crafted cookie dough so rich in flavour, it's like your taste buds struck gold.
We're on a mission to create a unique and memorable experience for cookie-lovers in Dubai. We make memories, share generously, source responsibly and commit to quality.We are seeking a highly motivated full-time
Operations Coordinator - to join our team in Wasl Port Views, Dubai. You will support general bakery operations and administration. As Operations Coordinator, you will be a key member of the Billionaire Cookies team.
Our ideal team member will be excited by the idea of building a new brand and making major waves in the cookie game.
What you'll be doing:
- Customer Service: Handle face to face, phone, and Whatsapp customer enquiries, orders, disputes, and feedback.
- Order Management: End to end order management including taking digital and inperson orders, scheduling orders, monitoring delays and troubleshooting any challenges with delivery partners/riders.
- Operational Coordination: Overseeing smooth team operations, frequent inventory checks (ingredients, packaging, cleaning materials), building packaging boxes, maintaining and improving processes, identifying maintenance requirements
- Quality Control: Completing quality checks on orders to ensure cookie standards are maintained.
- Administration: General administrative duties related to inventory, content, auditing and organisational efficiency.
- Delivery Logistics: Receive deliveries, organise invoices, work with the kitchen team to create inventory lists and follow up with delivery partners.
- Interacting with Partners and Suppliers: Scheduling weekly appointments for cleaning and maintenance 3rd parties.
- Lobby Maintenance and
Visual Merchandising:
Ensure lobby area is immaculate, and identify opportunities to enhance visual merchandising
What you'll need to succeed:
Skills:
- 35 years experience in restaurant or bakery operations coordination.
- Experience in a fast paced environment or startup.
- Background in a food production or restaurant environment.
- Strong written and verbal communication skills.
- Meticulous organizational skills with acute attention to detail.
- Confidence in multitasking, prioritising, planning and problem solving.
- Proactive approach to problem solving and forwardthinking.
- Attributes: adaptable, energetic, strong multitasker, proactive, solutions minded.
- Qualifications: Minimum High School Diploma required. Bachelor's Degree in restaurant management, business or operations.
- Own visa sponsorship is preferred but not essential.
Ability to commute/relocate:
- Al Rigga: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Are you currently in Dubai?
- Are you currently employed?
Education:
- Diploma (required)
Experience:
- Administration or Operations: 3 years (required)
Language:
- fluent English (required)
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