Multi-property Sales Coordinator

2 weeks ago

Dubai, Dubai, United Arab Emirates Marriott International, Inc Full time

Job Number

Job Category Sales & Marketing

Location JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road Business Bay, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

JOB SUMMARY

SCOPE / BUSINESS CONTEXT

  • A Full Time position based at JW Marriott Marquis Hotel Dubai / Al Maha, A Luxury Collection Desert Resort and Spa/ Le Meridien Al Aqah Beach Resort
  • Number of Direct Reports 0
  • Titles of Direct Reports 0

CANDIDATE PROFILE

Experience:

  • Relevant, proven strength within an administrative environment.

Skills and Knowledge

  • Strong organization skills
  • Good attention to detail
  • Strong communication skills (verbal, listening, writing)
  • Knowledge of contractual agreements and legal implications
  • Knowledge of group and conference business
  • Knowledge of operations and associated challenges for all brands
  • Effective decision making skills
  • Ability to influence others
  • Strong problemsolving skills
  • Good analytical skills
  • Strong customer and associate relation skills
  • Ability to develop and maintain relationships e.g., associates, customers, vendors

Education or Certification
-
High School Diploma or equivalent required

SPECIFIC DUTIES
The following are specific responsibilities and contributions critical to the successful performance of the position:

  • Ensures Diary Management Systems are updated with all activities as appropriate.
  • Processes all business correspondence within acceptable time limits. Creates contracts and other related booking documentation as required, to a high standard.
  • Manages all administrative duties relevant to the EBC function supporting the team.
  • Produces daily, weekly, monthly reports accurately using the Opera system and enquiry log statistics
  • Understands the overall market.
  • Effectively manages and develops relationships with key internal and external stakeholders.
  • Transfers accurate, complete and timely information to operating departments at the properties.

OTHER

Safety and Security

  • Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
  • Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
  • Notify Loss Prevention/Security of any guest reports of theft.

Policies and Procedures

  • Follow company, hotel and department policies and procedures.
  • Follows Marriott International Hotels Limited Regional Office policies and procedures
  • Protect the privacy and security of guests and coworkers.
  • Maintain confidentiality of proprietary materials and information.
  • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
  • Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
  • Perform other reasonable job duties as requested by Supervisors and Management.
  • Working hours as required to do your job but normally not less than 48 hours per week.

Guest Relations

  • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, JW Symphony of Service) to resolve issues, delight, and build trust.
  • Assist other employees to ensure proper coverage and prompt guest service.
  • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
  • Address guests' service needs in a professional, positive, and timely manner.
  • Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
  • Thank guests with genuine appreciation and provide a fond farewell.
  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
  • Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.

Communication

  • Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
  • Speak to guests and coworkers using clear, appropriate and professional language.
  • Talk with and listen to other employees to effectively exchange information.

Working with Others

  • Support all coworkers and treat them with dignity and respect.
  • Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and p

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