Multi-property Marketing Coordinator

2 weeks ago

Dubai, Dubai, United Arab Emirates Marriott International, Inc Full time

Job Number

Job Category Sales & Marketing

Location JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road Business Bay, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

JOB SUMMARY


Responsible for providing administrative support to the Director of Marketing as well as supporting with Social Media and Community Management for the hotel and resorts accounts.

Supporting the department in all areas of PR and Marketing Communications, with major focus related to F&B initiatives.

  • A Full Time position based at JW Marriott Marquis Dubai.
  • Number of Direct Reports 0
  • Titles of Direct Reports 0

Education:

Diploma in Marketing, Public Relations or Communication is required; additional education in sales and marketing fields preferred.

Experience:

At least 1 year of experience as a Marketing Coordinator. Prior Dubai experience is preferred.

Further experience in a supervisory position preferred.

Support the marketing team with all admin-related tasks from BO signatures, follow-ups and more including payroll

  • Respond to media enquiries and information requests
  • Research and seek innovative communication and promotion opportunities
  • Ensure the hotel is properly positioned on all third party and internal platforms
  • Maintain positive online presence by managing website and third party sites
  • Ensure that all deadlines are met (for campaign launch plans, magazine ad submissions, etc.)
  • Identify through brainstorming sessions with key department heads opportunities to execute valueadded mailings to the database and thirdparty databases
  • Together with the regional Ecommerce team review third party websites such as OTAs and blogs to ensure recent photos and information is correct
  • Use strategic marketing tools to drive incremental room, F&B, Spa and ancillary revenue
  • Ensure Brand Standards compliance through all initiatives
  • Produce regular activity reports including monthly KPI and others
  • Any other administrative support for the Marketing Manager and Director of Marketing and PR when needed
  • Other ad hoc duties as required
Excellent organizational/administrative skills

Ability to priorities tasks and to manage workload using own initiative

Strong writing skills with excellent spelling & grammar

Excellent computer skills and detailed knowledge of various computer programs, including a strong proficiency of MS Excel, Power point

Previous experience in hotel, travel & tourism, service sector preferred

1-2 years of experience working in Marketing

Has a creative vision

Is familiar with publishing tools and has a detailed understanding of design best practices and priorities. Education in Marketing or advertising preferred.

Strategic thinking & self-starter.

Must be able to work with others to solve complex problems

Must take initiative to see and define new opportunities and put plans in place to exploit them.

Show understanding and interest in Social Media including Twitter, Facebook, Instagram, Youtube, Pinterest, Linked In, etc.

Ability to maintain complete confidentiality at all times High degree of personal loyalty and integrity

Team player

Highly professional in appearance, character and conduct Positive attitude and team spirit

Effective interpersonal skills, resourcefulness and creativity Display passion for the job

OTHER

Safety and Security

  • Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
  • Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
  • Notify Loss Prevention/Security of any guest reports of theft.

Policies and Procedures

  • Follow company, hotel and department policies and procedures.
  • Follows Marriott International Hotels Limited Regional Office policies and procedures
  • Protect the privacy and security of guests and coworkers.
  • Maintain confidentiality of proprietary materials and information.
  • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
  • Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
  • Perform other reasonable job duties as requested by Supervisors and Management.
  • Working hours as required to do your job but normally not less than 48 hours per week.

Guest Relations

  • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, JW Symphony of Service) to resolve issues, delight, and build trust.
  • Assist other employees to ensure proper coverage and prompt guest service.
  • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them wheneve

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