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Guest Service Assistant

3 months ago

Dubai, Dubai, United Arab Emirates Novotel Full time
  • Actively welcome, greet and checkguests in
  • Inform guests with savvy knowledge ofhotel, its services, the city, and local'happenings'
  • Ensure allrequests are dealt with accurately and they receive the appropriateservice, attention and follow up
  • Differentiatebetween guest types and handle them in the appropriate manner;guests with confirmed or claimed reservation, walk ins, VIP guests,groups, etc.
  • Follow up on all arrivals usingthe prescribed procedure, modification of registration cards,special requests, rate changes, room changes and account inquiries,reservation inquiries
  • Deal with all guestrequests, accidents and/or thefts promptly, no later than within a20 minutes response time, record all matters in HotSos or hotelspecific recording process
  • Update and maintainthe reception hand over book, pass on all guest feedback to theManager on duty so appropriate action may betaken
  • Ensure guest privacy and security, anyconfidential guest information is not disclosed and processes arealigned with MHG confidentialitystandards
  • Ensure the correct procedure andpolicy standards are adhered to
  • Ensure allnecessary supplies are available for the front desk, manage parstock and order supplies
  • Comply with hotelcredit policy as it relates to cash payments; credit card payments;account to company; voucher payment; third party payment,international currency, etc.
  • Encourageup-selling in order to maximize rates
  • Ensurework areas are cleaned and maintained at alltimes