Contact Center Quality Assurance QA

· Contact Center Quality Assuranceis responsible for assessing the quality of the performance of thecall center associates.· The QA willmonitor inbound and outbound calls, chat and emailresponses.· Track customer serviceand conformity as per company policies andprocedures· The individual willassist in developing, creating, and implementing call...

1- Service Quality Officer – Contact CenterJob: Full TimeLocation: Sharjah, UAEJob Responsibilities:Assists in conducting market researches, benchmark, calibration sessions and surveys to identify/implement trends and best practices in service quality management; sets the quality standards based on best practices and business needs to enhance the process...

Role Title: Contact Center Quality Assurance ExecutiveWork location: Al Zahia, SharjahWork Type: Outsourced, Full time, On-siteWorking Days: 6 days of the week, 1 day offThe Contact Center Quality Assurance Executive is required to perform below tasks:Contact Center Quality Assurance is responsible for assessing the quality of the performance of the call...

Our client is a dynamic organization committed to excellence in customer service and performance. If you have a passion for quality assurance and training, along with experience in call centre operations, we want to hear from you.Responsibilities: Monitor and assess calls and chats for compliance with protocols and quality parameters. Design, approve, and...

Quality Assurance Jobs In Sharjah | Mondia GroupAbout the jobAbout Us WHAT WE DO | Mondia Pay is a rapidly growing FinTech company, disrupting the payment business across 60+ countries globally, with a strong focus on Africa & emerging markets. Our talented teams create tech that connects brands to people via meaningful content that impacts their lives in...

Job descriptionMain Accountabilities:Quality Assurance-Cooperates and works with production sections on day-to-day basis-Evaluates each case thoroughly to assure correct product per JD & E- Proof specification- Performs quality control inspections of products manufactured during the different production process cycle according to the company's quality...

Ensures delivery against QA department goals and objectives.Provides necessary definition, development and deployment of product quality assurance strategy.Provide leadership for the company's Quality Assurance/ Quality Control Process.Directly supervises quality assurance team, lead quality assurance engineers and testers including managing staff...

Join Us for Exciting Opportunities at Top Organizations!Are you ready to be part of a team that focuses on delivering top-notch service to customers and enhancing overall experience? We are looking for a Quality Assurance Specialist to assist in setting and maintaining quality standards for our contact center. If you have a passion for improving service...

Date:12-Jan-2023Company:Air Arabia PJSC (G9)Location:Sharjah, AECountry:AEJob PurposeAssists in developing, implementing and monitoring the quality performance measures for the contact center team ensuring continuous improvement in service delivery in line with Standard Quality Manual and adopted policies and procedures. Maximizes qualitative productivity,...

We are looking for a Service Quality Officer in the Contact Center, who is proficient in Urdu.The main role involves developing, implementing, and monitoring quality performance measures for the team to ensure continuous improvement in service delivery. The ideal candidate will work in line with Standard Quality Manual and adopted policies and procedures to...

We are looking for a Quality Assurance Support to work for our facility, FertiClinic Fertilization Centre, Sharjah.Must be a graduate of Pharmacy with or without a license.Female.Fluent in English.Residing inside UAE only.Available to start soon.We provide:Salary depends on qualifications, to be discussed during interview.Employment visaMedical...

Service Quality Officer – French Speaker Jobs in SharjahFor More Top Organization Jobs Click HereDescription:We are looking for an experienced Quality Officer to take overall responsibility for film and television show production:/Job Responsibilities:Assists in conducting market researches, benchmark, calibration sessions and surveys to identify/implement...

QA Engineer Jobs | Air Arabia Jobs in Sharjah UAEFor More Top Organization Jobs:Click Here1- Quality Assurance EngineerJob: Full TimeLocation: Sharjah, UAEJob Responsibilities:Maintains the Quality Assurance System adopted for internal procedures, processes and products audits, surveillance and spot checks in accordance with GCAA/CAA/CARs/IOSA/EASA standards...

Job Summary:We are looking for a detail-oriented and analytical individual to join our team as a Call Center Quality Analyst. The primary responsibility of this role is to evaluate and monitor customer interactions, ensuring that our customer service representatives adhere to quality standards and provide an exceptional customer experience. The Quality...

1- Quality Assurance EngineerJob: Full TimeLocation: Sharjah, UAEDescription:To execute, monitor and follow up on Quality Assurance audit plans and reviews and surveillance as directed by "Quality Assurance Manager".Follow up on corrective measures in line with Air Arabia quality standards and GCAA/CAA and regulatory bodies' requirements to ensure compliance...

SUMMARY:QA/QC Manager is responsible to ensure all QA/QC/Welding/NDE activities are meets acceptable quality standards. He also responsible to improve the internal processes to ensure higher quality products.JOB CONTENT:Manage Complete QA/QC functions up to the satisfaction of customer Purchase order and codes and Standards.Preparation, verification and...

Service Quality Officer – French Speaker at Top Organization in SharjahDescription:As a Service Quality Officer, you will play a key role in developing, implementing, and monitoring quality performance measures for the contact center team. Your focus will be on driving continuous improvement in service delivery following the Standard Quality Manual and...

Establish Project Quality team and organization, develop Project Quality Plan, identify key procedures and monitor implementation.Preparation of project quality plan with details on quality practices, resources and sequence of activities relevant to a particular contract/project.Review /approve Quality Audit schedule for each project encompassing the...

Quality Assurance Manager Jobs in Sharjah | Air Arabia CareersJob Responsibilities:Leads the "Quality Assurance" team and operational activities ensuring all are as per standards, rules and regulations required by the respective civil aviation authority, manufacturer's manuals, and the airline's adopted policies and procedures with focus on safety,...

Main Accountabilities:Quality Assurance Cooperates and works with production sections on daytoday basis Evaluates each case thoroughly to assure correct product per JD & E Proof specification Performs quality control inspections of products manufactured during the different production process cycle according to the company's quality standard Communicates...