Service Quality Officer – Urdu Speaker Jobs in Sharjah

1 week ago


Sharjah, Sharjah, United Arab Emirates Air Arabia Full time

We are looking for a Service Quality Officer in the Contact Center, who is proficient in Urdu.

The main role involves developing, implementing, and monitoring quality performance measures for the team to ensure continuous improvement in service delivery. The ideal candidate will work in line with Standard Quality Manual and adopted policies and procedures to enhance customers' experience and increase sales.

  • Assist in conducting market research, benchmarking, calibration sessions, and surveys to identify and implement trends in service quality management.
  • Contribute to developing and enforcing the Service Quality Assurance Manual for Contact Center activities.
  • Provide support in suggesting enhancements to quality assurance processes and procedures to achieve high-quality productivity.
  • Support the Supervisor in guiding, supporting, and monitoring the contact center teams to meet quality standards and adhere to policies.

Job Requirements:

  • Bachelor's degree in Management/Administration or equivalent.
  • Quality Assurance/ISO Lead Assessor certificate is a plus.
  • Proficient in using technology systems and tools, especially Microsoft Office.
  • Fluency in English and Arabic Languages is required.


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