Service Quality Officer Jobs in Sharjah

1 week ago


Sharjah, Sharjah, United Arab Emirates Air Arabia Full time

Join Us for Exciting Opportunities at Top Organizations

Are you ready to be part of a team that focuses on delivering top-notch service to customers and enhancing overall experience? We are looking for a Quality Assurance Specialist to assist in setting and maintaining quality standards for our contact center. If you have a passion for improving service quality and driving sales, this role might be perfect for you

Job Description:
- Assist in developing, implementing, and monitoring quality performance measures for the contact center team
- Conduct market research, benchmarking, and surveys to identify trends and best practices
- Contribute to the development and enforcement of the Service Quality Assurance Manual
- Recommend enhancements to quality assurance processes to improve productivity and customer experience

Job Requirements:
- Bachelor's degree in Management/Administration or equivalent
- Quality Assurance/ISO Lead Assessor certificate is a plus
- Proficiency in using technology systems and Microsoft Office
- Fluent in French, English, & Arabic
- 2+ years of experience in service quality/quality assurance, preferably in the aviation industry

We are looking for someone who is proactive, detail-oriented, and passionate about delivering exceptional service. If you are ready to take on this challenge and contribute to our team's success, apply now



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