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Housekeeping Desk Coordinator

3 months ago

Dubai, Dubai, United Arab Emirates FIVE Hotels and Resorts Full time
  • Oversees the generation of variousStatus Reports, executes Opening Shifts, and curates Task Sheetsfor Room Attendants.
  • Manages Filing Systems forDaily Reports and Employee Files, creating a premium, curated andorganised atmosphere.
  • Develops and maintains aTraining Matrix for the Department, showcasing a commitment toindustry-leading excellence.
  • Prepares andverifies Daily Rosters, embracing 'FIVE-Styled'precision and efficiency.
  • Conducts a WeeklyInventory of Amenities, Cleaning Products, andStationery.
  • Meticulously manages all Bulletinand Information Boards within and outside the housekeepingoffice.
  • Completes a Handover Report at the endof each shift, ensuring a seamless and efficientTransition.
  • Logs Lost and Found Itemsthroughout the hotel, embodying 'FIVE-Star'excellence in Guest Services.
  • Replenishes theFirst Aid Kit, showcasing a commitment to the Health and well-beingof our Guests.
  • Manages Payroll Timekeeping,contributing to the 'FIVE-Styled' efficiencyand organisation of the Department.
  • Verifiesthe Grooming of all Team Members, maintaining a Standard ofExcellence in appearance.
  • Examines logbooks forSpecial Requests and Instructions, ensuring a luxurious experiencefor our Guests and exceeding theirexpectations.
  • Continuously tracks and updatesRoom Statuses throughout the day.
  • Coordinatesthe Cleaning and Preparation of VIP rooms, ensuring the delivery ofsensational and bespoke Amenities.
  • Monitors theIssuance and Return of Master Keys to the Housekeeping Teammaintaining a High Level of Security.
  • Fostersseamless Communication with Engineering for PreventativeMaintenance, Repairs, and addressing Out-of-OrderRooms.
  • Informs Security promptly of anyEmergencies brought to the attention of the HousekeepingDepartment.
  • Prepares and monitors Room StatusReports, ensuring 'FIVE-Star' check-ins andstays for our Guests.
  • Responds promptly andcourteously to Requests from other Departments and'FIVERs.'
  • Maintains closecontact with the Front Office Team and Shift Leaders regardingArrivals and Departures.
  • Cultivates strongworking relationships with Fellow 'FIVERs,'Superiors, and other Departments, embodying the 'Vibe atFIVE' at all times.
  • Demonstratesknowledge of Fire and Safety Rules, serving as a valuable resourcein Emergency Situations.
  • Acts as the contactperson during Evacuations at the Assembly Point, ensuring aNext-Level approach to Safety.