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Customer Support Specialist

3 months ago

Dubai, Dubai, United Arab Emirates Intoude Foundation Full time

Responsibilities:

  • Serve as the first point of contactfor customers, providing timely and professional assistance viaphone, email, and live chat.
  • Address customerinquiries, concerns, and feedback with empathy and efficiency,ensuring a positive resolution to everyinteraction.
  • Troubleshoot technical issues andguide customers through product features andfunctionalities.
  • Process orders, returns, andrefunds accurately and in accordance with company policies andprocedures.
  • Maintain thorough and accuraterecords of customer interactions and transactions in our CRMsystem.
  • Collaborate with cross-functional teamsto escalate complex issues and ensure timelyresolution.
  • Continuously identify opportunitiesfor process improvement and contribute to the development of bestpractices for customer support.

Requirements:

  • High school diploma or equivalent;bachelor's degree preferred.
  • Provenexperience in customer service or a related field, with a strongtrack record of delivering exceptional customerexperiences.
  • Excellent communication skills,both verbal and written, with the ability to articulate complexconcepts in a clear and concise manner.
  • Strongproblem-solving skills and the ability to think quickly on yourfeet.
  • Empathetic and patient demeanor, with agenuine desire to help others.
  • Proficiency inusing customer support software and CRMsystems.
  • Ability to multitask and prioritize ina fast-paced environment.
  • Positive attitude andwillingness to go above and beyond to meet customerneeds.

WhatWe Offer:

  • Competitive salary and benefitspackage, including health insurance and retirement savingsoptions.
  • Flexible work schedule and theopportunity to work remotely from anywhere in theworld.
  • Ongoing training and professionaldevelopment opportunities to enhance your skills and advance yourcareer.
  • Supportive team environment where yourcontributions are valued andrecognized.