Current jobs related to Customer Service Officer - Dubai, Dubai - Zurich Insurance

  • Customer Service Representative

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Customer Labs Full time

    Job Summary:We are seeking a highly skilled and customer-focused individual to join our team at Customer Labs as a Customer Service Representative. The ideal candidate will be responsible for providing exceptional customer service and support to our clients in a fast-paced kiosk environment.Key Responsibilities:Client Welcome and Engagement: Warmly greet...

  • Customer Service Officer

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Watania Takaful Full time

    Job Summary:Watania Takaful is seeking a highly skilled and experienced Customer Service Officer to join our team. As a Customer Service Officer, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Claims Handling: Verify and analyze complicated claim documents, determine policy status and...

  • Customer Service Operations Officer

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Al Fardan Exchange L.L.C Full time

    Job Description**Job Title:** Customer Service Operations Officer**Job Summary:** We are seeking a highly skilled Customer Service Operations Officer to join our team at Al Fardan Exchange L.L.C. The successful candidate will be responsible for providing exceptional customer support, managing operations, and ensuring the smooth functioning of our financial...

  • Customer Service Operations Officer

    3 weeks ago

    Dubai, Dubai, United Arab Emirates Al Fardan Exchange L.L.C Full time

    Job Description**Job Title:** Customer Service Operations Officer**Company:** Al Fardan Exchange L.L.C**Job Summary:** We are seeking a highly skilled Customer Service Operations Officer to join our team. The successful candidate will be responsible for providing exceptional customer support, addressing customer inquiries, and resolving issues in a timely...

  • Customer Service Operations Officer

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Al Fardan Exchange L.L.C Full time

    Job Description**Job Title:** Customer Service Operations Officer**Company:** Al Fardan Exchange L.L.C**Job Summary:** We are seeking a highly skilled and experienced Customer Service Operations Officer to join our team. The successful candidate will be responsible for providing exceptional customer support, addressing customer inquiries, and resolving...

  • Customer Service Operations Officer

    3 weeks ago

    Dubai, Dubai, United Arab Emirates Al Fardan Exchange L.L.C Full time

    Job Description**Job Title:** Customer Service Operations Officer**Job Summary:** We are seeking a highly skilled Customer Service Operations Officer to join our team at Al Fardan Exchange L.L.C. The successful candidate will be responsible for providing exceptional customer support, addressing customer inquiries, and resolving issues in a timely and...

  • Customer Service Support Officer

    2 weeks ago

    Dubai, Dubai, United Arab Emirates ADIB - Abu Dhabi Islamic Bank Full time

    Job DescriptionRole: Customer Service Support OfficerLocation: Emaar Business ParkRole Purpose:Deliver exceptional customer service in accordance with established standards.Key Responsibilities:Ensure timely opening and closing of customer applications.Implement and follow up on tasks in a timely manner.Prepare and obtain necessary approvals for financial...

  • Customer Service Representative

    2 weeks ago

    Dubai, Dubai, United Arab Emirates AECOM Full time

    About the RoleAECOM is seeking a highly organized and detail-oriented Customer Service Representative to join our team. As a key member of our front office, you will be responsible for providing exceptional customer service and administrative support to our clients and colleagues.Key ResponsibilitiesCustomer Service: Greet and assist visitors, respond to...

  • Customer Service Representative

    3 weeks ago

    Dubai, Dubai, United Arab Emirates Duserve Full time

    Job Summary:We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Officer at Duserve. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.Key Responsibilities:Act as a...

  • Customer Service Representative

    2 weeks ago

    Dubai, Dubai, United Arab Emirates ADIB - Abu Dhabi Islamic Bank Full time

    Job Title: Customer Service OfficerJob Summary:We are seeking a highly skilled and experienced Customer Service Officer to join our team at ADIB - Abu Dhabi Islamic Bank. As a Customer Service Officer, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the highest level of service.Key...

  • Customer Service Representative

    2 weeks ago

    Dubai, Dubai, United Arab Emirates AECOM Full time

    About the Role:AECOM is seeking a highly organized and detail-oriented Customer Service Representative to join our team. As a key member of our front-line staff, you will be the first point of contact for visitors and callers to our department, providing exceptional customer service and support.Key Responsibilities:Customer Service: Answer and direct...

  • Customer Service Representative

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Palma Beach Resort & Spa Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Palma Beach Resort & Spa. As a key member of our front office operations, you will be responsible for delivering exceptional guest experiences and ensuring seamless stay experiences for our valued guests.Key ResponsibilitiesGuest Services: Provide expert...

  • Customer Service Representative

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Servtech International Full time

    Job SummaryServtech International is seeking a highly skilled and organized Customer Service Representative to join our team. As the first point of contact for our customers, you will be responsible for providing exceptional service and ensuring a positive experience for all visitors.Key ResponsibilitiesCustomer Service: Greet all customers and vendors,...

  • Customer Service Representative

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Hatchfit Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Hatchfit Physiotherapy Clinic. As a key member of our customer service team, you will play a vital role in ensuring that our clients receive exceptional service and support.Key ResponsibilitiesDeliver Exceptional Customer Service: Provide...

  • Customer Service Representative

    2 weeks ago

    Dubai, Dubai, United Arab Emirates APEX Engineering Full time

    Job SummaryAPEX Engineering is seeking a highly skilled and organized Customer Service Representative to join our team. As the first point of contact for customers and visitors, this role is critical in providing a positive and professional experience.Key ResponsibilitiesCustomer Service: Greet and assist customers in a friendly and courteous manner,...

  • Customer Service Representative

    2 weeks ago

    Dubai, Dubai, United Arab Emirates IIQAFGROUP Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at IIQAFGROUP. As a key member of our front office team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our clients and visitors.Key ResponsibilitiesClient Greeting and Support: Greet and...

  • Customer Service Representative

    3 weeks ago

    Dubai, Dubai, United Arab Emirates AECOM Full time

    About the RoleWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at AECOM. As a key member of our front-line staff, you will be responsible for providing exceptional customer service and support to our clients and visitors.Key ResponsibilitiesFront-Line Support: Serve as the first point of contact for...

  • Customer Service Representative

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Emaar Hospitality Group Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Office Agent to join our team at Emaar Hospitality Group. As a Front Office Agent, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our guests.Key ResponsibilitiesCustomer Service: Provide genuine and personalized service to our guests,...

  • Customer Service Representative

    3 weeks ago

    Dubai, Dubai, United Arab Emirates AECOM Full time

    About the RoleAECOM is seeking a highly skilled and organized Receptionist to join our team. As a key member of our front office, you will be responsible for providing exceptional customer service and administrative support to our clients and colleagues.Key ResponsibilitiesCustomer Service:Respond to inquiries and provide information about AECOM to visitors...

  • Customer Service Representative

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Duserve Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Officer at Duserve. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.Key ResponsibilitiesCustomer...

Customer Service Officer

3 months ago

Dubai, Dubai, United Arab Emirates Zurich Insurance Full time

Job Summary

  • Zurich Middle East is part of Zurich Insurance Group, one of the world's largest and most experienced insurers. Our mission is to help our local community understand and protect themselves from risk both locally and globally.
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Officer.

As a Customer Service Officer, you will be the first point of contact for our customers, providing assistance, resolving inquiries, and ensuring a positive customer experience.

Your primary responsibility will be to deliver outstanding service and build strong relationships with our valued customers.
Job Accountabilities

  • As Customer Service Officer, your role will involve:
  • Problem Resolution: Identify and understand customer needs, concerns, and complaints. Take ownership of issues and work towards effective and timely resolution. Escalate complex or high-priority cases to the appropriate department or supervisor.
  • Product Knowledge: Develop a comprehensive understanding of our products or services to effectively assist customers and provide accurate information and recommendations. Stay updated on new product features, policies, and procedures.
  • Order Processing: Assist customers with placing orders, tracking shipments, and managing returns or exchanges. Ensure accurate and timely processing of orders, coordinating with relevant departments as necessary.
  • Customer Relationship Management: Foster and maintain strong relationships with customers, ensuring their satisfaction and loyalty. Proactively engage with customers to understand their needs, gather feedback, and identify opportunities for improvement.
  • Documentation and Reporting: Maintain accurate and detailed records of customer interactions, inquiries, and resolutions in the CRM system. Generate reports on customer feedback, trends, and recurring issues to facilitate process improvements.
  • Team Collaboration: Collaborate with crossfunctional teams, including sales, marketing, and operations, to ensure a seamless customer experience. Provide feedback and suggestions for enhancing customer satisfaction and operational efficiency.
  • Quality Assurance: Adhere to established service standards and protocols. Participate in training sessions and ongoing skill development to enhance customer service skills and knowledge.

Job Qualifications

  • To be successful in this role, you will need:
  • Bachelor's Degree in a relevant field.
  • Proven experience in a customer service role in Insurance field is a must.
  • Excellent communication skills, both verbal and written, with the ability to articulate complex information clearly and concisely.
  • Strong problemsolving and decisionmaking abilities.
  • Empathy and patience in dealing with customers, including handling difficult or upset individuals.
  • Proficiency in using customer service software, CRM systems, and other relevant tools.
  • Ability to multitask, prioritize, and manage time effectively.
  • Positive attitude, strong work ethic, and willingness to go the extra mile to ensure customer satisfaction.
  • Flexibility to work in shifts, including evenings, weekends, and holidays, as required.

Why Zurich
At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

We are an equal opportunity employer who knows that each employee is unique - that's what makes our team so great

Join us as we constantly explore new ways to protect our customers and the planet.

  • Location(s): AE
  • Dubai
  • Remote working: No
  • Schedule: Full Time
  • Recruiter name: Leigh Jeremy Jaye Santander