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Customer Service Officer

3 months ago

Dubai, Dubai, United Arab Emirates RDS Accounting & Bookkeeping Full time

Customer Service Officer - Job description

Manage New Orders in Website

  • Check notifications from website for new Orders
  • Update the new Order details in the Sales Sheet
  • Prepare Invoice and Delivery note for courier
  • Inform Courier for pickup
  • Once the order is picked up update the status in Sales Sheet and Inventory Sheet

Refund of Orders

  • Once the refund request is received inform the owner
  • Update the sales sheet and inventory accordingly

Manage Orders to External Stores

  • Based on Manager's instruction prepare all the documents required for handing over inventory to shops

Pay By Link Orders

  • Prepare the pay link from website
  • Update the order details in Sales Sheet and Inventory Sheet
  • Follow all steps for processing the new order

Prepare Purchase Orders to Suppliers

  • Prepare the purchase orders to the Suppliers
  • Send the PO to the suppliers
  • Followup with suppliers for timely delivery of the ordered items
  • Update inventory sheet once the orders are received

Manage website contents

  • Upload the product images and description in the website
  • Upload the other sections like Press etc in website as per the instruction from the manager

Check the website backend Information

  • Check on daily basis whether there are any declined transactions
  • Find out the reason for transaction decline and inform the manager immediately

Basic modifications in Artworks

  • Make modifications in art work at a basic level using Adobe tools

Check Website Health

  • Check daily whether there are any downtime for the website
  • Highlight cases which leads to Revenue leakages
  • Provide suggestions to improve processes and sales

Social Media Page Updates

  • Based on Instruction from the owner, update the social media pages.

Customer Service

Co-ordinate with External Parties

  • Followup with courier companies for timely delivery
  • Liaise with Company's Accountant and accountants of supplier

Admin Jobs

  • Diarise all other renewal dates such as domain,hosting,AMC renewals, Supplier contracts or any other contracts renewaLS

Required Skills:

  • Expert in MS Excel and MS Word
  • Basic designing skills
  • Good communication skills in English

Job Types:
Full-time, Permanent

Salary:
AED2, AED2,500.00 per month

Experience:

- customer service: 1 year (preferred)