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Shopping Experience Group Leader Retail

5 months ago

Dubai, United Arab Emirates AL-FUTTAIM GROUP Full time
  • Ensure the store is in shape asnew and fully stocked, and with the four merchandising basics inplace at all times (priced, clean, well assembled and available forour customer)
  • Customer guidance is in place toensure an easy customer flow
  • Ensure the waitingtime and queuing policy are maintained as per benchmark
  • Co-workers are ready and available to helpcustomers
  • To ensure that the agreed schedulefor the day is in place to avoid queues and high waitingtime.
  • Support the co-workers when they cannotresolve customer’s complaints , dealing positively andquickly with the issues raised by ourcustomers
  • Spending my working time on the shopfloor, supporting the co-workers and ensuring that customers leaveswith a positive impression of IKEA store , to encourage repeatedvisits
  • Passing the customer feedback to mySenior in order to improve ourservices
  • Knowledge about competitors and localmarket

People Managementand Development

  • Throughown example, actively work to secure the IKEAValues
  • Communicate with the co-worker andcustomers in a friendly and engagedmanner
  • Ensure that there is the right number ofco-workers in the right place at the right time to run the storedepartment successfully
  • Ensures that theco-workers are trained in their job and are able to give the rightinformation’s to our customers
  • Ensurethat the co-worker are providing an excellent customer service andacknowledge the customers
  • To keep a highcommunication level with the teams members and co-workers so theycan perform their roles effectively
  • One on onemeeting on weekly basis with the co-workers to providefeedback